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had one a while and it just packed up - no red light or anything indicating life.
decided to buy another (should have read here first!!) and this one i unpacked and plugged in... got red light... registered... left it alone to update... checked back 30 mins later and no lights at all again (not even red).
I now have two of these things both bricked. any ideas? online chat are totally useless and going round in circles.
You certainly seem to have been unlucky with the SS devices @jezbraker
My suggestion would be to unplug it and return the unit for a replacement as you have 30 days from the purchase date to do so.
I wish you all the best with this situation.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.