We've recently had both our static IP address change and router which is a pain. I've had Vodafone whitelist the IP but it looks as though there are still issues with it authenticating. I've got UPnP enabled and it seems to be working for other services such as Skype and WhatsApp but not the Sure Signal.
Based on this post I've included some details below. I've also opened up the ports 8, 50, 53, 67, 68, 123, 500, 1723, 4500 and 33434-33445. We're running a LinkSys with DD-WRT v3.0-r30796 std (10/25/16) on it. Any ideas how to resolve this would be welcomed.
Your speed test results from here
We're on a 12MB syncrhonous line here which has been fine in the past.
http://beta.speedtest.net/result/6653183253
Your ping test results from here
Site has discontinued but it's usually around/below 30ms if not lower
Your external IP address from here
185.130.157.159
Your Sure Signal serial number
42163189832
The results of a traceroute
It times out after the 8th hop.
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.15.1
2 12 ms 11 ms 12 ms 185.130.157.129
3 18 ms 14 ms 16 ms 10.255.255.1
4 20 ms 18 ms 20 ms lr1-cr1.thn.air-band.net [185.130.156.70]
5 38 ms 38 ms 52 ms ae4.rt0.thn.bandwidth.co.uk [195.66.225.123]
6 43 ms 38 ms 38 ms be4021.ccr22.lon01.atlas.cogentco.com [149.14.147.193]
7 39 ms 39 ms 36 ms ae23-xcr1.lns.cw.net [195.2.19.121]
8 * * * Request timed out.
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