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Vodafone Sure Signal

Sure Signal No Lights after support chat registration

2: Seeker

I spent nearly 3 hours on chat support yeterday traying to register a sure signal, the last straw was last night when one of the support team, despite being repeated told there was no power to the unplugged device, kept telling me it was updating(whilst connected to nothing) and it would be better in the morning.


How do I organise a replacemnt under warranty or do I bin it, its a couple of months old 

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17: Community Champion

The SS has a 24 month manufacturing warranty. 

If there are no lights and its a v3 then unplug it now please and phone 191 and ask for a replacement. 


Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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@mottaway So we're able to look into sorting a replacement Sure Signal, please contact our team using the link in my private message

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