cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal - No power light (No lights at all)

NicHeath
4: Newbie

HI

My sure signal 2 has suddenly turned off and I have no lights at all.

Before that everything was working fine.

 

I have tried another power supply and i get the same result, apart from a very quick flash of lights of the ethernet ports, but then nothing else.

I have left it plugged in for hours, I have pressed the reset for over 30 secs, but no result.

 

Is this a dead unit? Or is there something I am missing I can try

 

serial no.  40120930157

 

Thanks

55 REPLIES 55

I have the version 3 - as a result don't think I can use that fix :(... so hoping that Vodafone ends up doing something... already been weeks - prob 2nd month now since I reported the problem but horrendous customer service (which I see some other customers have also reported on the previous pages only of this topic).

Gemma
Community Manager
Community Manager

Hi everyone,

 

@metalslug14 - We’ve got your email and we’ll be in touch as soon as we can.

 

Thanks,

 

Gemma

My V3 Sure Signal died last night and, guess what, the guarantee ran out 2 weeks ago! (And I had to ensure being treated like an idiot and being told to reset, use another socket and so on, even though I kept patiently explaining that there was no power light).   I reluctantly agreed to buy a new one and, guess what again, none available anywhere in the UK but the nice guy tipped me off without actually saying so and suggested Ebay, saying it would cost me around £25.  Well, on Ebay, there's a limitless supply of V3 boxes, new and 2nd hand,  which are going for well over £100!  However, I also read that, where they have previously been registered, even though the seller swears they have been de-registered, Vodafone refuse to acknowledge this and are refusing to register them to the new owner.  I took mine into an electronics boffin this morning who immediately found a blown capacitor, which he has replaced, but it still has no power supply.  So what on earth is going on here.  Dud Sure signals, Vodafone can't sell you a new one but someone else can, at an inflated price, but you might not be able to register it anyway and I'm cut off with no phone and no foreseeable solution.  I've just read another network (was it O2)

now offers a booster and think it's time to change.

Hi @GillWoolfson 

 

I'm sorry to hear of the issues you've had.

 

It's a simple process for the owner to deregister the Sure Signal before selling or giving it away.

 

At that point, anyone else can register it and use it.

 

We can arrange a repair for you though.

 

Thanks,

 

Ian

 

 

 

 

Our Sure Signal V3 went bang yesterday while I was sitting next to it.

 

We took it to our local Vodafone shop to be told that we would have to pay for a replacement (it was 2.5 years old). 

 

I decided to try fixing it myself as I am a qualified electronics engineer and specialise in fixing small electronic devices. I immediately saw 2 bulging capacitors, but that was just the beginning. The big, 400V capacitor had failed and this led to the main switching chip blowing itself apart along with the fuse. The bridge rectifier, recovery diode and mains input choke were also blown.

 

Forunately, I had all these parts, so now my Sure Signal is working again, and it has much better quality capacitors, so should last considerably longer than 2.5 years.

 

It seems to me that poor quality capacitors are often used in this type of device, perhaps intentionally, in order that they fail just outside of warranty, so that a replacement must be purchased. If they lasted for 10 years (which they would with decent capacitors), there would be no repeat sales. I have repaired several Powerline/Homeplug adapters with identical failures (which is why I had the required parts for this job). I can't believe that using cheap capacitors is just cost saving; the difference in price for the whole device would be less than 50p if top quality capacitors were used.

 

One other point is that our Sure Signal failed with a very big bang. The case could have shattered, possibly causing injury, or a fire could have started if no one was near when it happened.

I've just repaired another one of these. It was also about 2.5 years old and had failed in a very similar way.

Rahim
Moderator (Retired)
Moderator (Retired)

@andyfras I've sent you a private message with details on how to get in touch.

 

 

I don't need to get in touch, thanks.

After 6 weeks, so far, of trying to get this things to work, 4 visits to Vodafone shops (the nearest of which is 30 minutes drive away) and a lot of time, I now have a unit in place that seems to be lighting up correctly but still does not work. 

 

The red light is flashing. The the two yellow / orange lights are lit. It has been plugged in for around 24 hours, and the device is registered online.

 

It is connected to a BT Home Hub 5 on Infinity and there is also a BT broadband extender connected.  

 

Before I try to congifure the Home Hub and enable port forwarding etc, can you please tell me what I should do to make this work, or who I should talk to for proper help.

 

After 6 weeks, so far, of trying to get this things to work, 4 visits to Vodafone shops (the nearest of which is 30 minutes drive away) and a lot of time, I now have a unit in place that seems to be lighting up correctly but still does not work. 

 

The red light is flashing. The the two yellow / orange lights are lit. It has been plugged in for around 24 hours, and the device is registered online.

 

It is connected to a BT Home Hub 5 on Infinity and there is also a BT broadband extender connected.  

 

Before I try to congifure the Home Hub and enable port forwarding etc, can you please tell me what I should do to make this work, or who I should talk to for proper help.