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Vodafone Sure Signal

Sure Signal V1 Not Broadcasting To Phone

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3: Seeker

I have had a Sure Signal V1 since 2010 and it has been working fine. Yesterday, I noticed that my mobile (iPhone 6s) didn't have a signal and that the SS lights were not what they should be. I am on BT Infinity using a Home Hub 6. This has been in place for nearly 2 years and the SS and Hub have been happily communicating with each other.

 

The power light is on. The '@' (2nd) light flashes and then goes solid. The tick (4th) flashes. After a while the 2nd and 4th go out and then the sequence starts again with the 2nd light flashing/going solid and the 4th light flashing. Occasionally, all the lights go out and then they flash in sequence from top to bottom. Then the 1st, 2nd and 4th start their sequence again.

 

I have looked at the troubleshooting guide and tried a couple of things such as replacing the ethernet cable and enabling port clamping. Have also reset the SS. But still getting the same sequence of lights described above and the phone does not connect to the SS.

 

My ping/speedtest results are:
ping.jpeg

 

 

 

 

 

My external IP is 109.157.238.6

The SS serial number is 21197205186

 

The traceroute results are:

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthub (192.168.1.254)  3.021 ms  1.012 ms  0.896 ms

 2  * * *

 3  * * *

 4  31.55.185.180 (31.55.185.180)  19.138 ms  18.575 ms  18.119 ms

 5  core2-hu0-12-0-1.colindale.ukcore.bt.net (195.99.127.118)  18.384 ms

    core2-hu0-16-0-7.colindale.ukcore.bt.net (213.121.192.42)  18.015 ms

    core2-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.154)  18.174 ms

 6  peer6-hu0-6-0-0.telehouse.ukcore.bt.net (195.99.127.25)  19.301 ms

    195.99.127.87 (195.99.127.87)  18.610 ms

    peer6-hu0-6-0-0.telehouse.ukcore.bt.net (195.99.127.25)  19.307 ms

 7  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  17.839 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  18.845 ms

    t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  18.260 ms

 8  166-49-211-254.eu.bt.net (166.49.211.254)  18.820 ms  18.524 ms  18.110 ms

 9  * * *

(This then repeats up to hop 64 when it returns to the command prompt)

 

Any help would be appreciated.

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1 ACCEPTED SOLUTION

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3: Seeker

Hi. Fixed it finally. Despite being very sceptical about it being a power supply problem, I found a 3rd power supply and tried that. Amazingly, it has now connected and I have a full strength signal again.

So that's 3 ethernet cables tried and eventually 3 power supplies, the last of which obviously has enough oomph to keep it going.

Case Closed.

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8 REPLIES 8
3: Seeker

Anyone from Vodafone monitoring the forum today?

From reading other posts, it looks like a reset from the VF server end may help.

And yes, I have now tried another power supply but it hasn't changed the light sequence.

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3: Seeker

Hello? Vodafone, are you receiving me?

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Moderator

@nobbyclark Apologies for the delay in getting back to you!

With the details you've provided, it seems like everything is set up correctly for your Sure Signal to connect to our servers. As this isn't the case, I've now completed a resync of your device for you. Please allow six hours to pass and then complete a reset of the Sure Signal.

Please let us know how you get on.

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3: Seeker

Thanks Natasha. Will let you know how it goes.

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3: Seeker

Hi Natasha. I waited until this morning to reset the SS. I have done that and it's still going through the same cycle of light flashing (1, 2 and then 4, repeat).

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Moderator

The light sequence you've advised @nobbyclark indicates the device is unable to maintain a stable connection to our server. So we can eliminate a fault with your ethernet cable, please connect the Sure Signal with a new one and reset it again. 

Let us know when you've done this and how you get on.

 

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3: Seeker

Hi Mark. Yes, it is now connected using a new ethernet cable. It is connected directly to the back of the router and I have reset it. I can see the orange LED flashing on the back so it looks like there is traffic, although I can't tell what it is as it doesn't show up on the Wireshark network sniffinf software. The box is definitely active (at my end) as I can ping it and receive a response.

However, it still cycles through the 1st, 2nd and 4th lights as originally reported.

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3: Seeker

Hi. Fixed it finally. Despite being very sceptical about it being a power supply problem, I found a 3rd power supply and tried that. Amazingly, it has now connected and I have a full strength signal again.

So that's 3 ethernet cables tried and eventually 3 power supplies, the last of which obviously has enough oomph to keep it going.

Case Closed.

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