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Vodafone Sure Signal

Sure Signal V1 - cannot register

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2: Seeker

Hello,

I have a Sure Signal v1 which until a week or two ago was working well. When it stopped working a tried the reset routine which has not helped and now it has power light on and second light flashing. I have logged into my Vodafone account when it does not show it as being registered. When I try and register I get the error:

 
"Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013 - [2o2]"

 

Serial number is: 21229774050

Any ideas?

 

Thanks.

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1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Sometimes the issue with a SS v1 is the power source. 

Can you try an alternative such as a cord from a printer etc. 

Customer Services on 191 or Live Chat can sync it. 

 

IMG_1084.JPG

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3 REPLIES
17: Community Champion

Sometimes the issue with a SS v1 is the power source. 

Can you try an alternative such as a cord from a printer etc. 

Customer Services on 191 or Live Chat can sync it. 

 

IMG_1084.JPG

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2: Seeker

Hi BandOfBrothers,

 

Thanks very much much for the reply - you were absolutely right, it was indeed an issue with the power supply!

 

Mark

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17: Community Champion

Awesome.

 

Glad that helped.  

 

 

IMG_1084.JPG

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