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Sure Signal V3 Solid Red light, Slow flashing internet light with Hyperoptic Broadband

amans2
2: Seeker
2: Seeker

Hi,

I Have recently just got a VSS 3, completed the registration online and have not able to get the device to work.

Red solid light comes on then the internet light just flashes slowly and nothing else happens.

Any help on this would be most apprecitative.

Broadband Provider:  Hyperoptic

Sure Signal Serial Number: 43171528532

Speed Test: Ping 2ms

                     Download: 47.88 mps

                     Upload: 37.93 mps

 

External IP Address: 88.98.200.38

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    10 ms     1 ms     1 ms  hyperhub.mynet [192.168.1.1]
  2     8 ms     6 ms     6 ms  100.64.34.1
  3    23 ms     7 ms     6 ms  172.16.25.94 [172.16.25.94]
  4     4 ms     2 ms     3 ms  172.16.20.134 [172.16.20.134]
  5    49 ms     3 ms     3 ms  172.16.25.232 [172.16.25.232]
  6    16 ms     5 ms     7 ms  172.16.28.15 [172.16.28.15]
  7     5 ms     3 ms     4 ms  172.16.25.184 [172.16.25.184]
  8     5 ms     4 ms     2 ms  ae19-2272.cr0-lon1.ip4.gtt.net [77.67.83.113]
  9     5 ms     7 ms     4 ms  xe-5-0-1.cr1-lon1.ip4.gtt.net [89.149.180.86]
 10  1471 ms   793 ms     3 ms  ae9-xcr1.lns.cw.net [195.2.22.217]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

Thanks

Aman

1 REPLY 1

Gemma
Community Manager
Community Manager

@amans2 - Thanks for posting those details.

Your Sure Signal hasn’t completed the registration process yet.

As it’s been like this for more than 24 hours, so that we can help further please contact us via Live Chat.