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This has been posted a couple of times before by other members but I have not seen a satisfactory reply. I bought a Sure Signal V3 and have been tearing my hair out for two days now. I have tried everything suggested on forums here and in BT but nothing works. I find it hard to believe that two pieces of commercial equipment from respected suppliers cannot function together. Help... before I take the Sure Signal back to Vodafone and change my mobile service supplier.
I attach my data using the template suggested :
speed test Ping 15ms Download 45.66 Mbps Upload 13.24 Mbps
External IP address 126.96.36.199
Sure Signal Serial No 42180837231
traceroute to 188.8.131.52 (184.108.40.206), 64 hops max, 72 byte packets
1 btbusinesshub (192.168.1.254) 1.545 ms 1.193 ms 1.080 ms
2 host81-148-96-1.in-addr.btopenworld.com (220.127.116.11) 13.997 ms 14.023 ms 14.053 ms
3 18.104.22.168 (22.214.171.124) 14.094 ms 14.142 ms 13.881 ms
4 126.96.36.199 (188.8.131.52) 14.679 ms 14.736 ms 15.141 ms
5 184.108.40.206 (220.127.116.11) 14.780 ms 15.231 ms 14.721 ms
6 18.104.22.168 (22.214.171.124) 15.476 ms 15.131 ms 15.171 ms
7 acc1-10gige-0-1-0-5.l-far.21cn-ipp.bt.net (126.96.36.199) 14.884 ms 15.190 ms 14.683 ms
8 core4-te-0-12-0-19.faraday.ukcore.bt.net (188.8.131.52) 14.850 ms 15.341 ms 15.167 ms
9 peer1-xe1-0-2.faraday.ukcore.bt.net (184.108.40.206) 15.731 ms 15.305 ms 15.100 ms
10 t2c3-et-8-1-0-0.uk-lon1.eu.bt.net (220.127.116.11) 15.596 ms 15.415 ms 15.397 ms
11 166-49-211-254.eu.bt.net (18.104.22.168) 14.965 ms 14.828 ms 14.574 ms
12 * *
I apologise for the trouble you've been having with your Sure Signal @kjorford and understand how frustrating this must be.
You may have tried these already, but have you been through all of our troubleshooting steps here? Can I ask what light sequence you're getting currently?
So we can investigate further for you and help to get you up and running, I've popped you a private message over with details on how to get in touch.
You aren't going to get it to work I don't think. Sure Signals and BT Homehubs play nicely together but BT Business Hubs don't for some reason. I'm not technical so I can't say why but it has always been the case in my experience both in the real world and on this forum.
Thank you for coming back to me. Unfortunately I have given up on this unit. I have several VPNs in my BT business network and this is the first that has given problems that surely could have been solved by Vodafone already and either have been fixed or at least instructions on how to configure. I have returned the unit and am sorry to have wasted anyone's time.