cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal V3 solid red light, slow flashing internet light slowly

alanc1962
2: Seeker
2: Seeker

My sure signal has worked for 1 year and suddenly I have this issue.

Unplugging or pressing reset doesn't have any effect. The info I have seen requested of other members with this issue is:

Ping 60 ms

Download 16.92 mbps

Upload 6.09 mbps

IP 95.149.198.130

Trace route

  1    <1 ms    <1 ms    <1 ms  BrightBox.ee [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    16 ms    16 ms    16 ms  213.121.98.144
  5    18 ms    17 ms    17 ms  87.237.20.142
  6    36 ms    21 ms    18 ms  87.237.20.32
  7    18 ms    18 ms    18 ms  80.150.169.13
  8    20 ms    19 ms    18 ms  217.239.46.110
  9    18 ms    18 ms    18 ms  80.157.201.130
 10    18 ms    18 ms    18 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

1 REPLY 1

Gemma
Community Manager
Community Manager

@alanc1962 - Thanks for coming back to us with those details.

Everything you’ve posted looks ok and the IP address is on our whitelist. ☺️

Please let us know what light sequence you’re getting and your Sure Signal serial number. 

We can then take a closer look at why it’s not working.