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Vodafone Sure Signal

Sure Signal V3 stopped working

3: Seeker

Hi

 

My Sure Signal V3 has been working OK for some time. Yesterday it stopped working.

 

Please resync my Sure Signal,

serial number 40132714821

 

Below is my completed trouble shooting template.

 

Sure Signal status:
active

The issue you’re experiencing:
Sure Signal not transmitting 3G signal.
Therefore phone can't connect to Sure Signal.

We have 2 phones and they both have the same symptoms.

Both phones report that the Vodafone network is not available.

I have tried resetting it sevarl times, with no effect.

What light sequence you're seeing:
1 Red Soild
2 White Soild
3 White Soild
4 Off Always

 

Your ping test results from here.

Ping 22mS

Jitter 1mS


Your speed test results from here.
Ping 27mS
Download 37.45Mbps
Upload 9.39Mbps

Your external IP address from here.
91.85.219.9

Your Sure Signal serial number:
40132714821

The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.200.254]
  2    21 ms    21 ms    20 ms  lo0_ecldsl-bba7.th.eclipse.net.uk [82.153.1.69]
  3    20 ms    20 ms    20 ms  91.85.10.97
  4    21 ms    21 ms    21 ms  86.54.135.173
  5    21 ms    21 ms    21 ms  vl-39.lon-gs1cr.spn.kcom.com [62.164.168.9]
  6    22 ms    24 ms    21 ms  195.50.122.125
  7     *        *        *     Request timed out.
  8    22 ms    22 ms    21 ms  Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
  9    21 ms    20 ms    21 ms  ae0-xcr1.lsh.cw.net [195.2.24.110]
 10    22 ms    22 ms    21 ms  ae36-xcr1.lns.cw.net [195.2.25.170]
 11     *        *        *     Request timed out.
    "    "    "    "
 30     *        *        *     Request timed out.
Trace complete.

 

 

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3 REPLIES
Moderator

Hi @BlacKnight

 

My apologies for the delay with updating this thread. 

 

I can see we replied to your other post about this. 

 

Thanks, 

 

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3: Seeker

Thanks Amanda

 

This post disappeared from view from the forum for some reason, so I had to post it a second time. As you say, the issues was resolved in the other thread.

 

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Highlighted
Moderator

Thanks for getting back to us @BlacKnight 

 

I'm glad to hear it was sorted. If you need anything else, you know where we are. 

 

Smiley Happy

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