Sure Signal box , New number added , but it does not connect to the sure signal box

[justwondering25]

Hi , I have a sure signal box serial number : - 40114678184

It is working with my current vodafone phone , which has been registered to the box for a long time....

But I added a 2nd vodafone number to the box today , but it did not work...

What would be best to do ? should I remove the sure signal box from my vodafone account and re-register it on my account ?

Or do Vodafone new to send the signal to reset the box ?? I cannot rember the exact term , but basically vodafone re-sync the box to there system.

[Gemma]

@justwondering25 - We can check your Sure Signal account from our side to see if it’s successfully added and if not we’ll test adding the additional number for you.

Please send us your details by following the instructions in this private message.