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Vodafone Sure Signal

Sure Signal just exploded!

2: Seeker

Had my Sure Signal since Friday, was sitting watching TV when it flashed bright white and made a very loud bang, tripping all the circuit breakers. Nothing was being done to it at the time and nothing was being used though the pass-through plug. Will be going to the Vodafone shop tomorrow but wanted to know if anyone has had a similar experience? Will be getting my money back instead of a replacement if that's the case, if we hadn't been here it could have started a fire!

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44 REPLIES
Moderator

Hi cupsandstring,

 

We’ve not come across this before.

 

Please take it into store so they can take a look.

 

Thanks,

 

Gemma

 

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2: Seeker

Thanks, good to know it's not a widespread problem, will take it in this evening. I'm sure it's just a manufacturing fault, these things happen from time to time.

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3: Seeker

Vodafone really need to escalate this - there is another report on the forum of an exploding SS:

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-v3-blew-up/m-p/2321899#M65197

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3: Seeker

Hi,

 

My wife and I came back to a defrosted freezer and fridge after the weekend. I noticed that SureSignal was not working yesterday so opened it up to find burnt components inside, so it seems like another incident of a SureSignal unit failing. Why its designed to rely on the house fuse rather than an internal fuse seems like a design weakness.

 

I think there's a issue with these units and are a potential fire hazard. Vodafone, this is not a one off!

 

Thanks,

 

Martin

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11: Established

Hi Martin

Please see my extensive post regarding this issue and contact Trading Standards and BBC Watchdog.

Apparently, according to Vodafone, the way it fails and that it blows the main fuses in CU is perfectly normal and safe and the cause would have been likely to be you dirty mains spikes.

Contact these bodies and if you feel like it, write to thier CEO.

Oh.. don't forget to claim for the contents of the fridge under consequential damages of the Sale of Goods Act 1979 or Consumer Rights Act 2015 depending on when you purchased it.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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17: Community Champion

gsmsecure wrote:

Oh.. don't forget to claim for the contents of the fridge under consequential damages of the Sale if Goods Act.

If you are going to give people advice make sure it's accurate. The sale of Goods Act is no longer law.

Jeffkinn_Sig.png

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11: Established

Sale of Goods Act would have been the contract law in force at the time (assuming it was purchased prior to Oct 2015 as many were). Either way, both versions of law cover compensation for losses due to consequential damages, so it is for the person claiming to decide which version of law they are are claiming under depending on the date of purchase.

 

When I spoke to Consumer Direct recently, they confimed the version to claim against depends on the date of purchase. I currenlty have an issue (and about to take to court) with Panasonic and our TV where they have pulled support for iPlayer, ITV Player and recently Google and some other apps where I have been told that as it was purchased 5 years ago, the claim should be made under the Sale of Goods Act 1979 as it is unreasonable to counterclaim an existing purchase with a newer version of law that was not standing at the time of purchase.

 

Quoting:

Consumer Rights Act 2015

The rules relating to the supply of goods, services and digital content changed on 1 October 2015 for contracts made from that date.

 

Therefore, you have grounds to claim consequential damages regardless of which version of law was in force at the time and this advice is correct.

 

Mention making a claim to Vodafone and as with myself more than likely there will be a Good Will gesture offered..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@uk_martin_smith I've sent you a private message with details on how to get in touch.

 

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2: Seeker

 

This post seems to have gone quiet and mine has recently done this.  Its not good considering the price of these units.  This is obviously outside of manufacturers warranty now but am reluctant to fork out another £100 for this to happen again?

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11: Established

You won't need to purchase another, they are being exchanged regardless of warranty status since I got Trading Standards involved.

Go to my post at http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

Put an entry with details at the end and Vodafone will be in touch. It is also imperative that you contact BBC Watchdog (details also on my posting) using their email link and if possible open your unit and take photos and attach them to your email.

 

Also report it to Trading Standards on 03454 040506.

Your entitled to a free replacement as detailed and if not you have consumer rights to fall back on.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator (Retired)

@pjeffe9172

 

I've sent you a private message with details on how to get in touch.

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2: Seeker

Thanks Eric much appreciated.

 

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11: Established
Ensure you also report this to BBC Watchdog via the links in my post that escaled this issue.

Until I got involved in May, Vodafone refused any support for out of warranty units, which is now been regraded to replacement regardless which is a start.

Next stage is pushing for recall and this can only happen if you report yours before someone gets hurt who might not be so lucky.

I also suggest reporting to Trading Standards on 0345 4040506 with the full story although Watchdog is more important.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

Thanks GM Secure. The principle itself is good but for the price of the unit this sort of thing shouldnt happen.  Although it isnt a requirement I'm surprised there isnt a fuse to protect the device.

 

If this isnt sorted, our family phones are out of contract soon and may go over to 02 as they have the TuGo app so will remove the requirment for a box all together.

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11: Established

You are correct it shouldn't happen..

For a company to claim the damage within your product is 'safe' and 'normal' is nothing less than sheer contempt and arrogance to it's customers.

There is a fuse within the device, however, it is not suitable to break the currents generated during a break down leaving them open to runaway only stopped by the main breaker tripping the circuit.

A short circuit 220volts it very quickly over whelms the 25amp capacity of of the built in 2amp fuse. A domestc 3amp fuse found in a plug socket is rated to break 6000amps which as you see is a considerable difference.

This is the reason for wanting an investigation as it is not just the results of the failure itself being the issue, it's the causes of the failure itselt that is the problem and again, Vodafone wash their hands of culpability claiming dirty mains transients was the cause.

Good luck and drop a line here with updates on yours..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@pjeffe9172 Were you able to get in touch with our team via the details @EricChester gave you by private message?

 

If you were, you'll have received an auto reply email reference (it looks like #123456). 

 

Kindly let us know your reference and we'll check to see if we've got your email. 

 

 

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2: Seeker

Hi Rahim,

 

No i submitted the form but i never got a reply.  I will resbmit now.

 

Regards

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2: Seeker

Getting a replacement will be frustrating as I, fed up with constantly calling customer services, demanded Vodafone ring me back with answers.....they said that was not possible as they could only take incoming calls! These units (which do have a known issue) are permanently out of stock with no known date (I have been without now for a month)

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2: Seeker

Hi Rahim,

 

Ive resubmitted the form and i get a confrimation window to saying:

 

"Thank you for your email, we'll be in touch

 

We’ve received your email and we’ll be in touch as soon as possible."

 

But i get no confirmation email with a reference on it.  Please advise on what i can do now?

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