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Vodafone Sure Signal

Sure Signal just exploded!

12: Established

Hello Clare SC

 

I see you reported this to the BBC Watchdog programme?

 

Have you also contacted Trading Standards.

 

Please edit your original post and add the photos you've taken in order that those monitoring this forum can see.

 

The BBC Watchdog report is important so please kindly ensure you contact them and include pictures.

 

You will be offered a replacement, please keep hold of your original unit as it may be required for external 3rd party testing in relation to your concerns about safety.

 

If Vodafone insist on receiving the device prior to a replacement being issued,  contact me by PM and ill advise you what to do to avoid this and still obtain one.

 

Vodafone have been in denial over this device since 2013 claiming every reported failure is 'new and unheard of' to them".

 

They have since gone on to convince Trading Standards they have no case to answer and also that the failure is caused by mains spikes not bad design.

 

They have also falsely claimed that the flash and loud bang you experienced is nothing more than "the safe and normal failure of the internal fuse and designed to do this". I have never heard such rubbish which is why I involved Trading Standards last year leading to free replacements but I feel this falls way short of a recall.

 

Have you seen my original thread?

 

 

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@clairesc2k I’m disappointed to hear this.

So we can look into everything, I’ve sent you a private message with instructions on how to get in touch.

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2: Seeker

Hi GSMSecure,

I've saved the unit and will have it available if needed.  I've had a replacement through but don’t think it's any safer than the one that exploded.  I’ve sent an email to the CEO asking for answers to questions in my original post and got a cut 'n' paste response from one of his minions at 7.20am this morning,  it stated the specialist care team would be in touch within 24 hours.  Suffice to say, I've had no contact as yet.

Vodafone really aren't bothered if our houses burnt down or worst, people were in the house at the time and couldn't get out!  Communicating bad news about their approved hardware would inevitably affect their share price and those shareholders wouldn't be happy about that.  So, that harsh reality is that it's  a lot cheaper for them to pay via their liability insurance if there was a death by fire than to do a full product recall.  

Immoral?  

Make your own decisions about that forum folk...

 

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12: Established

Hi

 

Yes,  there is a risk with the replacement,  however you can make the device much safer and ensure that power is shut without tripping the mains supply.

 

It is important that the SureSignal is mounted vertically with air ventilation around the case to prevent overheating.

 

Obtain a small extension or 4 gang strip and mount it on a wall or other suitable surface. Change the 13amp fuse for a 1amp one and then plug this into the mains.

 

This means should it fail the fuse in the extension lead will pop long before anything catastrophic can happen.

 

Ensure you don't overload the 1amp fuse by plugging anything else into the strip plug that overloads it.

 

The reason the SureSignal is exploding is that the 2amp fuse boult inside is inadequate meaning it fails to blow when the power supply fails causing a surge.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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6: Helper

@clairesc2k  @cupsandstring

Suggest you also read this

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1: Seeker

Great, I never knew this was such a widespread and dangerous problem. I had had my sure signal at home for over 2 years, the other week it blew with the most horrendous burning smell from the unit. Luckily we were in and my son was in the sitting room and could tell us exactly where the problem originated. It was smoldering so I threw it straight into the outside bin! I also have one at work which is now worrying??

Regarding the home one I guess I have now destroyed the evidence and will just have to purchase a new one. Are new ones safer?

Many thanks in advance.

Steve

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Administrator

@sappo2008 So we're able to help you with this, please contact us using the link in the private message I've sent. 

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