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Vodafone Sure Signal

Sure Signal not working- all lights on fine

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1: Seeker

Hello- could I ask for some support please with my Sure Signal? It has worked fine up until recently, and all lights are on as expected. (It was bought via a VF store). Many thanks.

 

Speed down is 50.31Mbps; up is 20.68Mbps.

IP address is 156.67.32.190

Serial no is 42173783277

Tracert results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

 

1     1 ms     1 ms     1 ms dsldevice.lan [192.168.1.1]

2     9 ms     9 ms     9 ms 37.25.44.1

3     9 ms     9 ms     9 ms 109.74.254.129

4   10 ms     9 ms   10 ms rtr-154.gos.custdc.net [109.74.255.244]

5   10 ms   10 ms   10 ms te0-0-0-2.rcr11.b015593-1.lon01.atlas.cogentco.com [149.11.108.49]

6     9 ms   10 ms   10 ms be3168.ccr22.lon01.atlas.cogentco.com [130.117.51.165]

7   18 ms   53 ms     9 ms ae23-xcr1.lns.cw.net [195.2.19.121]

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

 

 

 

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2 REPLIES
Moderator

@nicholass It's odd to see that the lights are on as normal but is no longer working. Have you tried to reset the Sure Signal and also restart your router? Sometimes it helps just to do the basics every now and then. 

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1: Seeker

Hi, these made no difference, and tracert resolves as before. However- and strangely- resetting the phone seemed to do the trick (power off & on), It is a Vodafone Smart V8 and is now connected fine to the Sure Signal. Thanks.

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