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Vodafone Sure Signal

Sure Signal not working

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4: Newbie

The issue you’re experiencing:

The sure signal has stopped working, I have tried restarting it but I still have no signal on my phone

 

What light sequence you're seeing:

Power on and first to lights on solid


Your speed test results from here.

37 Mbps download 14 Mbps upload


Your external IP address from here.

86.128.218.119

 

Your Sure Signal serial number:

43161677885

 

The results of a traceroute.


VSS Traceroute command

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 13 ms 31.55.187.193
4 12 ms 9 ms 8 ms 31.55.187.208
5 51 ms 52 ms 49 ms 195.99.127.44
6 10 ms 10 ms 10 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 10 ms 10 ms 11 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 51 ms 51 ms 52 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

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1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

@dws199

 

I've requested your Sure Signal box to be resynced with our network, this can take upto 6 hours to complete. Once completed, please restart your handset in range of your Sure Signal and your issue will be resolved.

 

Thanks,

Mark

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32 REPLIES
Moderator

@dws199

 

I'm sorry for our delay in replying to your message.

 

I can see your Sure Signal has connected with our Network today. Can you please advise if your issue has now been resolved.

 

Thanks,

Mark

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4: Newbie

Hi

 

It worked for a bit but has stopped again now, this is so frustrating as this issue occurs so frequently

 

Please can you help resolve promptly.

 

Thanks

 

David

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Moderator

@dws199

 

I've requested your Sure Signal box to be resynced with our network, this can take upto 6 hours to complete. Once completed, please restart your handset in range of your Sure Signal and your issue will be resolved.

 

Thanks,

Mark

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4: Newbie
I've restarted my phone and the device and still no signal, please help resolve asap, getting fed up with the poor reliability of this device
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Moderator

Hi @dws199 I can see that the device made contact with our network on 25 December. Please can you let us know if you're continuing to have issues and if the light sequence has changed at all?

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4: Newbie
Hi

It's working again now. Please can you tell me what caused this issue and why it is occurring so frequently?

Thanks
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Moderator

@dws199

 

Thanks for letting us know your Vodafone Sure Signal's up and running again.

 

We're unaware of what caused this to stop working, although it seems once we resynced it that fixed the problem.

 

Let us know if you have any issues in the future.

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4: Newbie
It's stopped working again, please can you arrange a replacement device for me as it is clearly faulty?
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Moderator

@dws199 In order for us to determine if there's a fault with your Sure Signal, or if it's an issue with your ISP (internet service provider), we'll need you to test your device at a different location using a different ISP. 

 

Please keep us updated with the outcome. 

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4: Newbie

Hi

 

This issue has occured again, please can you help resolve ASAP?

 

Thanks

 

David

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Moderator

@dws199 I've resynced your Sure Signal to help resolve your issue. 

 

Please allow 6 hours to pass before your device obtains a connection and starts working again. 

If the issue is still present after the resync, please get back to us with your current light sequence on your Sure Signal. 

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4: Newbie

Did you ever get an answer to this? Mine is ust the ame and I'm sick of it

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4: Newbie

This just isn;t good enough. Mine keeps stopping too (twice in one week) for no reason. What is the problem and what are you doing to resolve it?

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Moderator

@tjtops Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

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4: Newbie

No. How many times do I have to tell you. The issue isn't covered and I have wasted around 4 hours in total with your 'technical department' trying to find out what keeps going wrong. It just suddenly stops working (having been working perfectly normally), yet all the lights are as they should be. Doing a rest here does no good at all. 

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2: Seeker

I was having a similar problem. Try changing your phone to 3G instead of 4G. It fixed the problem for me.

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4: Newbie

Hi. Yes I did that.. made no difference. And it (th sure signal) has just failed again. That's 3 times in 10 days.... what is vodafone doing about it?

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Moderator

@tjtops If your issue isn't listed in our troubleshooting guide, please complete this template and post your results to this thread. We'll then be able to look into this further for you. 

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2: Seeker

After several days of trying I am only getting the red power lignt and the internet light flashing.

Ping 31 ms

Down 13.87

Up 0.90

Mac-mini:~ martinsullivan$ traceroute
Version 1.4a12+Darwin
Usage: traceroute [-adDeFInrSvx] [-A as_server] [-f first_ttl] [-g gateway] [-i iface]
[-M first_ttl] [-m max_ttl] [-p port] [-P proto] [-q nqueries] [-s src_addr]
[-t tos] [-w waittime] [-z pausemsecs] host [packetlen]
Mac-mini:~ martinsullivan$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 www.routerlogin.com (192.168.0.1) 0.946 ms 0.494 ms 0.393 ms
2 217.32.145.7 (217.32.145.7) 10.790 ms 8.389 ms 8.501 ms
3 217.32.145.46 (217.32.145.46) 8.665 ms 21.329 ms 31.288 ms
4 212.140.235.202 (212.140.235.202) 50.004 ms 13.530 ms 12.819 ms
5 213.120.180.175 (213.120.180.175) 13.734 ms 13.014 ms 43.524 ms
6 213.120.179.83 (213.120.179.83) 53.835 ms 13.424 ms 16.348 ms
7 acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225) 42.557 ms
acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 13.305 ms
acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 19.467 ms
8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 22.804 ms
109.159.251.39 (109.159.251.39) 20.344 ms
core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 22.229 ms
9 peer6-te0-10-0-15.telehouse.ukcore.bt.net (109.159.254.150) 30.076 ms
peer6-te0-9-0-7.telehouse.ukcore.bt.net (109.159.252.45) 28.700 ms
peer6-te0-10-0-15.telehouse.ukcore.bt.net (109.159.254.150) 32.711 ms
10 t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228) 18.044 ms
t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236) 19.725 ms
t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230) 21.787 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 22.173 ms 24.756 ms 19.161 ms
12 * * *
13 *

I rely on my suresignal as the only way to use mobile phones. Giving much consideration to changing supplier!

 

 

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