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Vodafone Sure Signal

Sure Signal not working

1: Seeker

The issue you’re experiencing: Sure signal is registered but not working. 

 

What light sequence you're seeing: Red solid light, 1 white flashing internet light


Your speed test results 4.0 mbps
Ping: 36 ms
Your external IP address: 2a00:23c1:6a8a:4300:1d92:a890:5f5c:73e1

 

Your Sure Signal serial number: 42151424290

 

The results of a traceroute.


VSS Traceroute command

On a PC: 

Microsoft Windows [Version 10.0.17134.407]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\info>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms btbusinesshub [192.168.1.254]
2 * * * Request timed out.
3 22 ms 22 ms 22 ms 81.139.58.129
4 23 ms 22 ms 22 ms 81.139.58.144
5 22 ms 23 ms 23 ms core1-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.178]
6 24 ms 23 ms 22 ms peer6-hu0-6-0-6.telehouse.ukcore.bt.net [195.99.127.3]
7 35 ms 53 ms 27 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 50 ms 46 ms 29 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\info>

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Moderator

Thank you for providing this information @grindrod, I'm sorry to hear you're experiencing a problem connecting to your Sure Signal. As we need both your download and upload speeds to complete our investigation, please provide these. You can find more information on checking your speeds in our troubleshooting guide.

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