main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Vodafone Sure Signal

Sure Signal not working

2: Seeker

Hi my sure signal has stopped working and I have no phone signal at home - can someone help me get this resolved ASAP please?

Thanks

View more options
2 REPLIES 2
2: Seeker

Solid Red Light, flashing internet symbol.

 

Serial Number - 43171503782

 

Trace - 

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 router.asus.com (192.168.1.1) 2.936 ms 3.010 ms 3.110 ms
2 * * *
3 * * *
4 136.hiper04.sheff.dial.plus.net.uk (195.166.143.136) 17.028 ms 17.600 ms 18.528 ms
5 195.99.125.134 (195.99.125.134) 96.084 ms 98.119 ms core1-BE1.southbank.ukcore.bt.net (195.99.125.130) 20.912 ms
6 peer6-hu0-6-0-4.telehouse.ukcore.bt.net (195.99.127.13) 22.813 ms peer6-hu0-2-0-2.telehouse.ukcore.bt.net (213.121.193.203) 95.322 ms peer6-hu0-6-0-6.telehouse.ukcore.bt.net (195.99.127.3) 95.553 ms
7 t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230) 17.885 ms 12.952 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236) 13.275 ms
8 166-49-211-254.eu.bt.net (166.49.211.254) 95.465 ms 97.318 ms 98.804 ms

View more options
Highlighted
Moderator

@sethhelstrip I’m sorry your Sure Signal’s stopped working.

I’ve taken a look at your serial number and can see a resync was performed yesterday – has this improved things?

If not, please let me know the following:

  • Is the internet light is flashing orange or white?
  • Have you recently changed the location of the Sure Signal (even from one end of a room to the other)?
  • Has the Sure Signal recently been unplugged?

View more options