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Vodafone Sure Signal

Sure Signal v1 Re-sync

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3: Seeker

Guys,

 

I am running a v1 sure signal box.  Bit of an old hand at this now and have been without service for over a week.  I have reset the thing every which way as usual and get solid green lights on 1,2 & 4 but still no 3G. Any chance you could reset please?

 

Ser. No. 21197134758

 

Many thanks,

 

Dave.

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Moderator (Retired)

Hi Dave,

 

I’ve just performed the resync for you.

 

To make sure the resync completes, can you perform a factory reset:-

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour

 

Let me know how you go on.

 

Thanks,

 

Andrew

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38 REPLIES
3: Seeker

Guys,

 

Please re-sync my sure signal - i have waited patiently for over 24 hours.

 

Many thanks,

 

Dave.

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3: Seeker

Apologies, pressed wrong button, this is not resolved.

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16: Advanced member

Hi there radlad

 

I have removed the "solution" for you. The eForum Team will get back to you as soon as they can - it take a little while longer over weekends as they are quite in demand so please be patient. They will drop you a message just a soon as they can.

PWIAC

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Moderator (Retired)

Hi Dave,

 

I’ve just performed the resync for you.

 

To make sure the resync completes, can you perform a factory reset:-

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour

 

Let me know how you go on.

 

Thanks,

 

Andrew

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3: Seeker

Hi Andrew,

 

Thanks very much for re-syncing.  All good again - 3G and five bars of signal beaming into our rural property again:smileyhappy:

 

There is one observation....

 

Given the amount of people (myself included) that regularly come back to this forum for help, why doesn't Vodafone provide a self service portal to allow users to re-sync themselves and thereby restoring service in much less time and stop bothering Vodafone employees for recurring issues?

 

Many thanks for your help,

 

Dave.

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Moderator (Retired)

Hi radlad,

 

I’m glad that it’s working again for you.

 

This is something that we’ve requested with our support teams as it would be a great function to have, we’ll just need to wait and see.

 

James

 

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

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2: Seeker
Hi,

My Sure Signal has not worked since Friday 25th October. It was working fine prior to this. I also notice there is a network issue registered for my area (86 PO20), would this be the cause? Lights 1 and 2 are solid, but light 4 is not coming on. I've been through the trouble shooting procedures and resets several times without success. Please could you re-sync for me if the network issue is not causing the fault to see if this resolves the issue? Serial number 21232189106. Many thanks
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Moderator (Retired)

Hi AndreaFord, 

 

Network issues won't effect your Sure Signal. 

 

It did connect to our servers last night, is this working now? I've done a resync just incase, you'll also need to do a reset to complete the process;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

 

Let me know how you get on,

 

Kay

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2: Seeker
Hi Kay,

It definitely wasn't working last night. I'm away with work until tomorrow but will reset it when I get home and report back then. Many thanks for your response.
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4: Newbie

Hi there

 

I seem to be having the same problem with my V 1 Sure Signal.

 

I to have tried the troubleshooting but to no avail.

 

I really need to get this working as soon as possible as it will effect my buisiness if not

 

The serial number is 21230012680, if you could resync from your end that would be brill.

 

Thanks

Suzanne

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2: Seeker
Hi Suzanne,

I hope you get it sorted. Mine wouldn't connect at all even after the resync above. It was a work provided one, so I asked for a new one and installed a V3 today, which is working fine.
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2: Seeker
I've tried the reset but nothing, can I get a resync done too please? This is massively frustrating as I have almost no signal without it.

Serial 21196996025
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Moderator (Retired)

Hi guys,

 

AndreaFord - I'm glad that's working now for you. If you had an older model before, it may simply have been down to aging hardware beginning to fail.

 

We always look for functional issues first to try and avoid any need for repair or buying a new box. Plus, if there is one, neither of those would sort things.

 

Suzannerangely & MarieC - I've given both of your Sure Signals a resync, so can you reset them again for me?

 

This time, though, can you try pulling the Ethernet cable before you start and plugging it back in once the Sure Signal has rebooted?

 

If that doesn't help sort things, can you confirm the following for me?

 

  • The light sequence on your Sure Signal.
  • Your speed test results from here.
  • Your ping test results from here.
  • Your external IP address from here.


Can you also post the results of a traceroute.

On a PC

  • Click on Start and select Run
  • Type CMD into the Run box and press enter/click ok
  • A black box will appear.
  • In this box type tracert 212.183.133.177 press Enter
  • Paste the output of this command into your reply.

 

On a Mac

 

  • Open Terminal (Applications, Utilities)
  • Type traceroute 212.183.133.177 and press Enter
  • Paste the output of this command into your reply.


Thanks

Dave

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4: Newbie
Hi Dave
Woke up to full 3G!!
Thank you
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Moderator

Hi Suzannerangeley

 

That's great! Thanks for letting us know .

 

Sukhi

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2: Seeker

Hi,

 

My sure signal V1 has not worked for around a week now.

 

It always has 1 solid green light on the power. The 2nd light usually stays green but the 4th light flashes and eventually turns the 2nd light off and back to flashing.

 

The serial number is: 21230697399

 

The traceroute does the following -

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1  192.168.0.1 (192.168.0.1)  1.625 ms  1.977 ms  2.051 ms
 2  * * *
 3  02780992.bb.sky.com (2.120.9.146)  40.076 ms  38.627 ms  40.590 ms
 4  lndgw2.arcor-ip.net (195.66.224.124)  40.749 ms  41.140 ms  41.733 ms
 5  85.205.0.93 (85.205.0.93)  40.948 ms  41.846 ms  49.941 ms
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *

It has worked fine until sometime last week.

 

Please advise.

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Moderator (Retired)

Hi KurtoCraig,

 

The Sure Signal connected to the server on Sunday.

 

Please can you supply the following information, so we can check everything for you.


Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.


Thanks,


Ian

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2: Seeker

Hi Ian,

 

Yes,

 

Speed test - 4.86Mb/s

 

Ping test - 63ms with 0% packet loss - Grade B

 

IP- 90.204.247.199

 

The serial number is: 21230697399

 

traceroute:

C:\Users\Curtis>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 4 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 35 ms 38 ms 39 ms 02780992.bb.sky.com [2.120.9.146]
4 38 ms 34 ms 67 ms lndgw2.arcor-ip.net [195.66.224.124]
5 35 ms 35 ms 35 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

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Moderator (Retired)

Hi KurtoCraig, 

 

Thanks for supplying the extra information, this is all fine. Your Sure Signal is also running the latest firmware. 

 

Is your Sure Signal connected directly to the router? Please try a new Ethernet cable to see if this makes a difference. 

 

If it's still not working, deregister your Sure Signal for a few hours and then re-register. 

 

Thanks, 

 

Kay

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