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Solution

Sure Signal v2 not accepting users

RevDarkman
4: Newbie

Just pulled out SS V2 40121317305 from storage - been there a few months

 

Reset to default and successfully registered in my portal.

 

However I am unable to add any users, keeps stating there is a problem and to try again.  clicking on the help leads me to a 'page cannot be found'

 

Vodafone have upgraded the network in North Wales and completely made it wqrse for us 😕

8 REPLIES 8

RevDarkman
4: Newbie

Solid Red and two flashing Whites

 

All my others have been setup with no issues.  Business acccount holde here with nearly 200 mobiles......

Solid Red Solid White Off now

 

Still unable to add users

Still the same this morning

 

Dosnload Speed: 73.39

Upload Speed: 18.49

Ping: 21ms

Jitter 0

 

So de-registered the SSV2, reset again and attempted to addusers during the registration process:

 

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy66.performBlockingInteraction(Unknown Source)
	at com.bea.wsrp.consumer.markup.BlockingInteractionService.invoke(BlockingInteractionService.java:91)
	at com.bea.wsrp.consumer.markup.BlockingInteractionService.invoke(BlockingInteractionService.java:59)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:80)
	at com.bea.wsrp.consumer.controls.ProxyPortlet.invokePerformBlockingInteraction(ProxyPortlet.java:1016)
	at com.bea.wsrp.consumer.controls.ProxyPortlet.handleEvent(ProxyPortlet.java:627)
	at com.bea.wsrp.consumer.controls.BlockingActionEvent$Manager.fireEvent(BlockingActionEvent.java:122)
	at com.bea.wsrp.consumer.controls.ProxyPortlet.raiseChangeEvents(ProxyPortlet.java:551)
	at com.bea.netuix.nf.ControlLifecycle$4.postVisitRoot(ControlLifecycle.java:316)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursive(ControlTreeWalker.java:368)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:128)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
	at com.bea.netuix.nf.Lifecycle.runInbound(Lifecycle.java:162)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:137)
	at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
	at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
	at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectionFilter.doFilter(RedirectionFilter.java:219)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:225)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.online.eserv.wlp.filter.WLPSecondLevelAuthFilter.doFilter(WLPSecondLevelAuthFilter.java:350)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
	at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:327)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

 

ChazzD
Moderator (Retired)
Moderator (Retired)

@RevDarkman

 

I've performed a resync of your Sure Signal. Please wait 6 hours then reset the device.

 

Let us know how you get on. 

Thanks for this, unfortunately same error as my last post.

cineriv
16: Advanced member
16: Advanced member

Hi RevDarkman,

In your first post you say that the Sure Signal has been in storage for a few months.

If your Sure Signal has not been used for more than 3 months it could have been barred from use, although if it is less than 1 year the bar can be removed. 

A call to 191 should resolve your problem.

 

https://support.vodafone.co.uk/Vodafone-products-and-services/Sure-Signal/42318691/My-Sure-Signal-ha...

 

Regards,

Mike.

So had alive chat to no avail and ordered the SSV3.......  check out my new thread - same &*&&^%& issues