Hello
You're welcome. The fire risk plus the consequences from loss of power are the reasons for reporting to Trading Standards as the device should be subject to recall.
This is ongoing but as Vodafone assured Trading Standards that only a 'very few' devices where affected and that they would offer no hassle replacements regardless of warranty status.
Vodafone are still refusing to honour the agreement as it seem replacements are only offered when the failure is made public (this forum).
Many over the phone, in stores and on webchat are being denied this with various reasons such as out of warranty and going as far as claiming the device only has 12 months when in fact it is 24 months and always has been.
They also convinced Trading Standards that the 'explosion' is internal and therefore not a cause for concern in starting a fire, however I have seen many devices with soot around the orifices which shows there is the potential for external 'flashing' of combustible materials around it.
My posts are actively monitored (call me paranoid) so I suspect soon you will be contacted in regard to this.
If not, either put a post on my main thread or call 191 and escalate a complaint quoting the CEO on the thread in respect of replacements.
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