Sure Signal v3 blew up

[DaveSkerrett]

Bought a Sure Signal v3 today,  worked for 2 hours then stopped with a loud band and smell of electrical burning, getting refund tomorrow, wouldn't have another one of these in the house, it was like Watching a test on fake Britain, lucky I was in the room when it decided to blow

[Retired-Beau]

@Usdre74

I can see we've replied to your email on the 4 May.

If you need anything else, reply back to our last email.

[gsmsecure]

Dear All,

I have sent as many as I can find a Private Message that have suggested thier SureSignal has blown up or destroyed itself as enough is enough.

It is time for Vodafone to be honest with users as either they are too big to realise there is an issue and individuals within the company are not feeding these issues up the line or they are fully aware that these units are flawed and refusing to admit it and happy to take another £69 from us claiming it has failed outside warranty and the reason for failure is that they are too old or have been abused leaving the ball in your court.

Anyway, I have managed to get the attention of Trading Standards who are about to open a full investigation into these devices and the potential fire risk and I need evidence to present to them.

DO ANY OF YOU STILL HAVE THE SURESIGNAL BOX and willing to post to us in order that I can get our electronics guys to report on the failure?

I am involved with the design and manufacturing of electronics and there and beyond suspicion that these units are faulty and evidence is growing to show that they are fundamentally flawed in the power supply design.

However, in order to prove to Trading Standards I need more units to take into test and get details on the failure and how Vodafone have handled it as I suspect there is a recall on the cards.

If you have the unit and willing to send it to me for testing, I am happy to arrange to return the unit with a report once it has been completed where you can use this to help your claim of a replacement or refund.

If you have disposed of your unit, please still contact me via PM as even without the device, details of users who have suffered a loss will need to be logged with Trading Standards in order for a later compensation claim you can make it it proves our beliefs are correct.

PLEASE PM ME if you have the unit and want to send it to us or if you want to pass on your details to be handed to Trading Standards for a later claim if it proves there is a fault.

Vodafone need to start to admit there is an issue before someone gets hurt.

My original post is here:

Suresignal - overheated burnt out and hot

[mobilecentre]

We have had two V3 blow up over the last couple of years and because we are via an ISP ecah time we had to buy replacements at full price. I am sure soon enough another will go as they are always warm to the touch.

[susagood]

My Suresignal blew up over the weekend while we were away. It tripped the mains ring circuit and had the 'rattle'. I've opened it up and it's very burnt inside. Very scary to think what could have happened if this had started a fire! I didn't buy mine from Vodafone but from an eBay seller. They've offered a replacement but I'm not sure I want one now! I will log this with trading standards as it definitely sounds like a safety issue.

[gsmsecure]

Hi

Please create a NEW POST as a new question in the eForum.

[gsmsecure]

Can anyone be kind enough to send me a copy of the Privvy Message Vodafone Team are sending out in response as I have not had mine yet?

:smileyvery-happy:

If you can send me a copy via Private Message, I will be grateful.

Thanks

[gsmsecure]

Hello All...

Have Vodafone contacted you or have you had a chat online and been told that the only way you can obtain a replacement is buy one up front, then later claim a refund?

This, is totally wrong as they have sold you a dud product, so why shoul dyou have to pay again on promise of a refund.

If Vodafone have told you this, phone Trading Standards back on 03454 040506 and tell them that you have now been offered a replacement on your burnt out device but only if you purchase a new one and claim the money back.

Vodafone have already admitted on the phone to me that units prior to August 2015 are affected, so why should you have to pay up front when all you should be doing is sending the unit back or drop into a shop to prove your existing unit is faulty.

I have emails Vodafone's CEO and passed this on to Trading Standards this end, but if this is the deal Vodafone are offering then you must inform your local Trading Standards office.

Also, you can legally claim 8% interest per day that you are waiting for your refund if you have already purchased one and awaiting a refund. This is classed incurred remidial cost in order to obtain your rightful replacement which should be at NO FURTHER COST to you.

THIS IS ABSOLUTLEY DISGUSTING!!!

[MarkOne]

My SS3 stopped working, so I unplugged it and plugged it in again and it went 'pop'. Also smell of burning and now it rattles.  Voda told me it was out of warranty and to buy a new one. In the end I cajoled them into offering to send a replacement free. But they are out of stock and so apparently I just have to phone up every few days and beg for a replacement. Meanwhile no signal at home.

The guys on the phone were not remotely interested in the safety issue.

According to some guy in chat (finally found a chat that works) called Tejas, they have new instructions saying such faults need to be reported to 'the Technical Team'.

[MarkOne]

Finally got through to someone at technical support who said that they have had (almost) no reports of Suresignal boxes exploding or anything like that, but they can get a bit hot if not in a ventilated space. He said SS3s are just fine and there is nothing to worry about. I referred him to the forums, but he said he needed people to contact him directly with the SS selian number, if they had a problem. I told him I would contact Trading Standards (0345 404 0506) and see what they had to say.  I have also contacted Alcatel-Lucent, the manufacturer.

[Rahim]

@MarkOne I've sent you a private message with details on how to get in touch.