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Vodafone Sure Signal

Sure Signal version 3 - no lights at all

6: Helper

Mine has just done this - no lights at all. No point in contacting support they will just ask me to do waste of time Ping tests etc.

Opened up the unit and found a bit of an IC cover floating about and some scorch marks. The thing has obviously blown up - excess heat maybe?

Fortunately I have a spare SS3 as I decided a while ago that I needed 2 to help diagnose faults.

PS don't try and run 2 SS3s off the same router, I managed it, but they easily get upset!

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6: Helper

Mine has just died as well.

I opened it up and found a component had blown up, so will just replace it.

 

 

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12: Established
Why replace it at your own cost when others are getting free ones?

Please read my posting at the link below with instructions on what to do now.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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12: Established
Oh.. and by the way..

Vodafone claim the bits are s 'safe failure'.

Ensure you contact Trading Standards and the BBC.

Details in the link previous..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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6: Helper

Many thanks for this. I did manage to open my unit and found evidence of burning and some parts of an electronic component rattling around inside so it exact matches your description.

Fortunately I had a spare unit as I previoulsy found the only way to bypass Vodafone's waste of time, ping test tracert diagnosis proceedure was to prove my end was fine by swapping units. Deregistring and full reset appears to solve most problems,

I will decide if its worth the effort to get a free one - the price dropped to £60 for the last one I bought.

Incidentaly, don't be tempted to install two SSs on the same router. I did manage to get them both to work for some time (two different owners and adminstrators) but after a few months they decided to act up. A very knowledgeable support person (yes Vodafone do have at least one) said that he took my hat off to me but he had never seen two work together before. I had previously used 3 SSs on teh same network but only on separate managed switches.  

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Administrator

@tonyvcarter,

 

So that we can look into this further, see the private message I've sent for how to get in touch.



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6: Helper

No need to get in touch unless you want to give me a new SS3.

The old faulty SS3 has evidence or burning inside and part of a component floating around inside teh case.

The replacement SS3 I had in stock is working fine.

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Moderator

@tonyvcarter I've sent a new private message with details on how to get in touch.

 

Once you've contacted us, we'll be able to discuss this further. 

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4: Newbie

I'm a little disturbed by all this, i had the same issue and after reading this thread looking for advice i've just taken the back off to find its scortched and burnt inside and something has exploded. this could have burnt down my house!!! itshad died during the night, whilst the whole familly were asleep ##~##!!!

 

now the dimela, the signal in the area is terrible despite vodafone "uprgading it" recently, another joke, in the house its none existant, can barely get a  bar of signal stood on the driveway either. but if i get another sure signal there's a risk of having the house burnt down with us all in it!! to add insult to injury we have to pay for these devices to bolster the serice they provide using our own internet connections!!

 

why does it have to end in a mail to watchdog with such a big company that should care for its customers, their service and most importantly their safety?!?!

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12: Established

Iany

 

PLEASE TAKE PICTURES AND POST THEM ON MY OTHER THREAD..

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

 

WE ARE ALL MORE THAN A LITTLE DISTURBED BY THIS...

 

This is why you need to report your failed device to the BBC Watchdog programme along with the pitcures and also Trading Standards using the information below on my signature.

 

Vodafone will shortly be in touch to arrange your replacement.

 

As you have correctly highlighted your concerns on safety, this device needs to be thoroughly investigated and only by reporting it will allow this.

 

Vodafone continue to be in denial over this product and the only way is to convince an external body to get involved and force the issue before someone gets hurt.

 

The BBC are waiting for your email, please ensure you contact them.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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4: Newbie

too right, i've just submitted a form on the watchdog site to alert them to my issue.

 

thanks for all your info in these posts, i think its vital tehse type of issues are brought to light to ensure people are safe and also dont get ripped off.

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1: Seeker
Just had the sure signal blow up no phones working no lights but through power.
So this seems like a built in obsolescence issue as mine is just over 2yrs old.
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12: Established
Regardless of age it has been agreed by Vodafone and Trading Standards to replace it.

Report to the BBC Watchdog programme and Trading Standards using details at the following link

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

You'll also find details on obtaining a new one.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@iany @Unsean I've sent you a private message with details on how to get in touch.

 

 

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12: Established
It appears it is quicker to call 191 and explain the replacement assurances given by Jeroen Hoencamp in an email which can be found on my thread above.

Insistence of free replacement as suggested in hus email and take details of anyone at Vodafone that suggests otherwise.

Be persistent and you may need to call a few times to talk to someone with sone sense...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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3: Seeker

Thanks to the foreum members for all this info.

 

Strangely enough mine has died, again at just over the 2 years old mark. This was one purchased to replace a previously purchased sure signal (older version) that also failed totally.

 

Rather disapointing how unreliability seems to be a recurring theme across models.

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12: Established
Please take the time to report it to the BBC Watchdog programme using details below.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

jamiereach wrote:

I've had a Version 3 sure signal for about 2 years it has worked brilliantly and I'd thoroughly recommend them.

 

Until now :-(

 

All of a sudden, with no warning at all, the thing has gone completely dead. No lights are lit at all. Not even the power light. It says in the trouble shooting guide that "The power light will only ever flash red or be solid red" - well there's a third state - not on at all - and that is the state mine is in.

 

It isn't the obvious - no power - I'm not so stupid that I didn't check that carefully first.

 

Power is still running through the device (if you plug it into the mains and then plug something into the plug on the front (eg a laptop power supply) then power is getting through the Sure Signal to the connected device. So it can't be a fuse or anything like that.

 

Do I just need to accept I've had my usage from this one and buy another one. Somehow I find this hard to accept. It's a £100 device - it ought to be a bit more robust and last a bit longer than 2 years. I've got network switches that have lasted a decade. The sure signal has been plugged in, left alone and has worked pretty flawlessly (there's been the odd twitch after a power outage, but it's always reconnected and settled down after 24 hours). So there's no reason why it should have suddenly given up the ghost.

 

I would expect something like this to last more than two years.


Can they be repaired - if so where do I send it for repair and who pays?

 

Can I just send it off to Vodafone and get a replacement FOC?

 

If anyone can help I'd really appreciate it. I miss my 3G


We have the same problem with our sure signal vers.3 bought and registered on Oct.2015. 

Moderator

@HenryChichon - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

  • Your speed test results from here.
  • Your ping test results from here.
  • Your external IP address from here.
  • The results of a traceroute.
  • Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear.
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

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2: Seeker

Same problem here. flawless operation till this week and then all 3 lights flashing and very very hot. Unplugged and now dead. 

Is there an easy way to sort this as it seems these are a known (dangerous) fault. 

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