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Vodafone Sure Signal

Sure Signal version 3 - no lights at all

12: Established

Firstly.. have you reported to the BBC WATCHDOG programme  and Trading Standards?

 

Secondly,  I suggest you visit https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

 

and follow steps there.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator (Retired)

@roncee - I’m sorry to hear what’s happened,

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

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2: Seeker

Yes I will report it to watchdog and trading standards. Seems like a lot of us are having the issue of these going pop at 2 years or so.

lenghty online chat to tech support seems to suggest they may contact me to send another v3 FOC. Waiting for contact now it is monday but not hopeful as it could have been a fob off. In thr meantime 0 or intermittent signal to contend with.

 

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2: Seeker

Hmmmmm, exactly the same thing here. My Sure Signal V3 worked fine until recently but the unit was always extremely hot. Now its blown, with no red light showing at all.  

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12: Established

Hi Fiona

 

Same again,  please ensure it is reported to the BBC Watchdog programme and Trading Standards.

 

Any issues in obtaining a replacement,  drop a note here.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@Fiona2608 So we can help, I've sent you a private message with details to contact our team directly.

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2: Seeker

Voda chat was poor but im pleased to report the advisor on the phone was really helpful and sent me a new one - no quibbles. All working and back with lots of signal. Credit where credit is due by voda

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Moderator

@roncee - I’m glad to hear that this is now resolved.

Thanks for sharing your feedback and if you need any help in the future, please let us know! 

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12: Established

I wonder how many customers are still without replacements (and purchased replacements) as they have been told units are out of warranty by high street stores and webchat and unaware of this forum and threads?

 

Why is it only when customers come here,  do they get offered replacements?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I had a dead unit - no lights at all - no reaction on hitting the reset button

 

The test comes up as follows  - please advise

 

Thanks

 

Tim

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 3 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 33 ms 32 ms 33 ms 31.55.187.181
4 74 ms 33 ms 35 ms 31.55.187.188
5 37 ms 34 ms 33 ms 195.99.127.46
6 52 ms 34 ms 259 ms host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
7 33 ms 33 ms 34 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.23
8]
8 35 ms 34 ms 35 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\windows>

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Moderator

@timcracknell So we can help, I've sent you a private message with details to contact our team directly.

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4: Newbie

This is what happened to my box, prior to it exploding...

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2: Seeker

My Sure Signal 3 has also failed at about the same time - with no lights showing at all  - luckily it hasn't exploded but I have now removed it from the plug just in case.

 

Vodafone - can you please let me know how I can be sent a new one?  As soon as possible please as there is (virtually) no vodafone reception around my house.

 

Thank you.

 

Chris

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2: Seeker

Hi,

 

My SS3 has stopped working entirely - no lights etc, just like your post. I've read all the following posts on this, and appreciate it would be helpful (not to mention important) to open the thing up and find out whether it's overheated and check for damage. Unfortunatley I have no idea how to do this. DIY is not my forte; it seems to be held together with screws I don't recognise.... i've had it since January 2015 so nearly 3 years now. At a loss without it as there is no service otherwise. Pleased to hear I might be able to get a replacement, but no idea how to go about it and would rather find out what's gone on inside the unit before I plug in another.

 

Any help gratefully received. V

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Moderator

@Swissdoc @victoriarosanne So we can help, I've sent you both a private message. We'll then be in touch to assist you further.

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2: Seeker

Thank you to Vodafone for speedily replacing my Sure Signal.  It took the usual interminable time on the telephone saying the same thing to people over and over again - but credit to Vodafone, they did listen in the end and did replace the item and it is now working again.

 

So Thank you!

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Moderator

@Swissdoc That's great to hear! Thanks for letting us know 
If you ever need any further assistance, please don't hesitate to contact us.

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12: Established

Hi

 

Did this failure get reported to Trading Standards?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I've stumbled across this page as my Sure Signal 3 has suddenly stopped working entirely with no lights showing.

What do I need to do to get a replacement as I have had mine for almost a couple of years too?

I've read all the posts on this and appreciate your help.

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Moderator

@A1BUW - We can help to look into a replacement Sure Signal for you. Please send us your details by following the steps in this private message.

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