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Vodafone Sure Signal

Sure Signal version 3 - no lights at all

12: Established

Firstly.. have you reported to the BBC WATCHDOG programme  and Trading Standards?

 

Secondly,  I suggest you visit https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

 

and follow steps there.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@roncee - I’m sorry to hear what’s happened,

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

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2: Seeker

Yes I will report it to watchdog and trading standards. Seems like a lot of us are having the issue of these going pop at 2 years or so.

lenghty online chat to tech support seems to suggest they may contact me to send another v3 FOC. Waiting for contact now it is monday but not hopeful as it could have been a fob off. In thr meantime 0 or intermittent signal to contend with.

 

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2: Seeker

Hmmmmm, exactly the same thing here. My Sure Signal V3 worked fine until recently but the unit was always extremely hot. Now its blown, with no red light showing at all.  

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12: Established

Hi Fiona

 

Same again,  please ensure it is reported to the BBC Watchdog programme and Trading Standards.

 

Any issues in obtaining a replacement,  drop a note here.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@Fiona2608 So we can help, I've sent you a private message with details to contact our team directly.

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2: Seeker

Voda chat was poor but im pleased to report the advisor on the phone was really helpful and sent me a new one - no quibbles. All working and back with lots of signal. Credit where credit is due by voda

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Moderator

@roncee - I’m glad to hear that this is now resolved.

Thanks for sharing your feedback and if you need any help in the future, please let us know! 

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12: Established

I wonder how many customers are still without replacements (and purchased replacements) as they have been told units are out of warranty by high street stores and webchat and unaware of this forum and threads?

 

Why is it only when customers come here,  do they get offered replacements?

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I had a dead unit - no lights at all - no reaction on hitting the reset button

 

The test comes up as follows  - please advise

 

Thanks

 

Tim

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 3 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 33 ms 32 ms 33 ms 31.55.187.181
4 74 ms 33 ms 35 ms 31.55.187.188
5 37 ms 34 ms 33 ms 195.99.127.46
6 52 ms 34 ms 259 ms host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
7 33 ms 33 ms 34 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.23
8]
8 35 ms 34 ms 35 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\windows>

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Moderator

@timcracknell So we can help, I've sent you a private message with details to contact our team directly.

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4: Newbie

This is what happened to my box, prior to it exploding...

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