Hi
My Suresignal cannot connect to the internet for some reason. It has been working fine for nearly two years and suddenly decided it wasn't going to connenct. I have the power light on steady and the first light flahsing.
I used the online chat and spoke to someone earlier in the week who told me
"Rest assure, you will not have to contact us again for the same."
I felt he may be a bit optimistic and here I am contacting you again. g. I have reset the unit a couple of times and I believe it has been re-sync'd from your side but still no luck.
Details as below:
Your IP Address is 86.133.92.34
The pingtest in the link no longer works, but another speedtest gave me:
Ping 126 ms
Down: 4.19 Mb/s
Up 0.23 Mb/s
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 32 ms 12 ms 213.123.107.58
3 72 ms 130 ms 12 ms 217.32.98.193
4 14 ms 13 ms 41 ms 213.1.69.70
5 312 ms 362 ms 229 ms 213.120.178.69
6 249 ms 167 ms 196 ms 217.41.168.109
7 157 ms 39 ms 72 ms 109.159.249.248
8 15 ms 23 ms 77 ms core3-te0-19-0-21.faraday.ukcore.bt.net [109.159.249.159]
9 15 ms 16 ms 15 ms peer1-xe-1-0-1.faraday.ukcore.bt.net [213.121.193.197]
10 15 ms 15 ms 14 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
11 14 ms 14 ms 14 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
The serial number of my sure signal is 4012103896
Thanks
Andy
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