Welcome to Vodafone Community
My new replacement Sure Signal ( serial no. 42195249919) received 12th February 2020 has stopped working already.
All three lights are illuminated as normal. The internet and broadband connections are working perfectly. Following the troubleshooting instructions does nothing. Following the reset instructions does nothing. Turning the system off completely for 24 hours and restarting does nothing. This is the exact same problem I had with the previous one. Previously this issue was cured temporarily by re synching at Vodafone end , but ultimately as it re occurred more often it was diagnosed as an overheating problem and the device had to be replaced. I cannot easily call Vodafone about this because without the sure signal I have no signal! Please can you take action to re-synch or advise on best next steps?
Kind regards Joel
Hi there @jjpwykeham, I've taken a look and it doesn't look like the number has added successfully to your Sure Signal. So we can try this from our end, please drop us a Facebook or Twitter message with your Community username and link to your post (so you won't need to repeat yourself) We'll then be able to help with getting your Sure Signal up and running!
Hi. No sorry but with respect thats thats surely wrong.
After hours on the internet I discovered days ago a method to re set the Sure Signal that has so far miraculously proved successful for once . It incidentally is not a method that Vodafone Customer Services have ever come up with, but then last time this happened it was later proved ( by a nice person Vodafone shop who showed me on their computer) that they had been telling me false promises all along anyway just to get me off the phone.
I cannot understand why an essentially simple piece of kit has proved so unreliable ( this is my third one and they have all previously failed under warranty) and which Vodafone have so much trouble consistently making a connection work, never mind the issues with Customer Service. Come on Vodafone you can come up with a better product than this.