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05-02-2017 11:37 AM
My Sure signal V3 worked for months and has now stopped and my phone gets no signal. The red light is on as are the next two lights, the phone light is off.
I have tried resetting the device by holding the reset button for 5 seconds several times but it seems to make no difference,
I ran a trace root on 212.183.133.177 in CMD and got the following:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\new>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 151 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 10 ms 9 ms 9 ms losubs.subs.bng2.th-lon.zen.net.uk [62.3.80.21]
3 10 ms 9 ms 9 ms ae1-183.cr2.th-lon.zen.net.uk [62.3.86.82]
4 9 ms 9 ms 9 ms xe-8-2-2.cr0-lon1.ip4.gtt.net [77.67.66.225]
5 10 ms 9 ms 10 ms xe-1-2-0.cr1-lon1.ip4.gtt.net [89.149.183.173]
6 9 ms 9 ms 10 ms ae9-xcr1.lns.cw.net [195.2.22.217]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Does anyone have any ideas?
Thanks
02-05-2017 04:24 PM
No change I'm afraid. I tried resetting the device but it made no difference. Any ideas?
Thanks
03-05-2017 08:27 AM
It's showing that your Sure Signal connected this morning.
Please let us know if the device is now working.
If you need any further assistance reply to this post and we'll be happy to help.
03-05-2017 04:16 PM
Still no change. If it's connecting at all it's incredably weak. I am sat right next to the sure signal and I'm never getting anymore than 2 bars of signal on my phone. A few weeks ago and for months before, I got a full signal.
Thanks
05-05-2017 06:57 PM - edited 05-05-2017 06:59 PM
@chrisb_pt - Thanks for getting back to us.
Although the number of bars your seeing is less, you should still get good coverage from this.
Has the quality of your calls changed, or have there been any instances of calls going straight to voicemail when connected to the Sure Signal?
01-12-2017 11:43 AM
Hi
Hope you don't mind me restarting this old thread? I had not used my sure signal for a few months as I was breifly in rented accomidation and didn't need it. I moved in to my new house a month ago and now need to start using it again. Coincidentaly, I receaved a text saying my sure signal was going to be suspended as I hadn't used it in a while. I then reconnected it to my new address and changed the address on the portal.
My new home is out in the countryside and again I don't get a great signal here. I just wanted to check that my sure signal is still active and working?
If I stand right next to it an make a call I get a reasonable signal on my phone (not sure if its the sure signal or just the best part of the house for calls). Elsewhere in the bungalow signal is non exisistant.
04-12-2017 03:03 PM
@chrisb_pt We'll be happy to check if your Sure Signal is active and working correctly for you
Please get back to us with the results from our troubleshooting guide and we'll help you further.
06-12-2017 12:51 PM
The lights all work correctly I think.
The three lights (red, internet symbol, a volume looking one) are all lit and the phone symbol also illuminates when making a call.
As mentioned, if I stand right next to it an make a call I get a reasonable signal on my phone (not sure if its the sure signal or just the best part of the house for calls). Elsewhere in the bungalow signal is non exisistant.
I just wanted to check that my sure signal is still active and working?
Speed test
24.71 download
9.23 upload
IP address
217.155.47.158
Sure Signal serial number
42150248120
Results of traceroute.
1 4 ms 3 ms 1 ms fritz.box [192.168.178.1]
2 61 ms 9 ms 9 ms losubs.subs.bng2.th-lon.zen.net.uk [62.3.80.21]
3 11 ms 10 ms 12 ms ae1-183.cr2.th-lon.zen.net.uk [62.3.86.82]
4 9 ms 10 ms 8 ms et-0-0-19-2.cr10-lon1.ip4.gtt.net [77.67.66.225]
5 10 ms 10 ms 9 ms xe-2-2-6.cr1-lon1.ip4.gtt.net [141.136.106.22]
6 8 ms 9 ms 9 ms ae9-xcr1.lns.cw.net [195.2.22.217]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
11-12-2017 01:28 PM
Thanks for getting back to us with your results @chrisb_pt, and apologies for the delay in reaching your post.
I've taken a look for you and can confirm that your Sure Signal is active and connected to our servers
To help with your calls when connected to the Sure Signal, please ensure that your phone is switched to 3G in your settings to allow your phone to fully connect to the 3G signal that's generated.
If you've done this and are continuing to experience issues, please test your Sure Signal in different locations around your home to see if this helps to improve things for you.
Let us know how you get on.