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Once again, there is no connections from the various phones registered to the sure signal.
After more than 2 hours on the support line chat this week, when I was given categoric assurances that the resync would definitely fix the problem in 2 to 6 hours, it is not working and I am at a loss.
This happened many months ago, and I was made to believe that there was an issue with my v1 SS box, and I had to spend my own money to replace it, but the v3 box TBA I bought did the same. It miraculously fixed itself a week or two later, wit’s the forums mentioning software updates that Vodafone failed to mention themselves.
Is anyone seeing the same problem?
Can anyone at Vodafone address the fault please?
I responded via private message to yourself and Mark 6 days ago but I have received no reply. I have had no signal on my SS box since before Christmas, when I was promised it would be resolved. Could I have a response please?
Hello Mark - I have done so.
Please come back to me on the PM that contains all of the requested background information.
Did you complete the form included in the private message that I sent out @delgrom?
If so, we'll have sent you a confirmation email to let you know we've received your query, this will include an reference number - it'll look something like this [#1234567]. Please confirm this back to me and I'll be happy to chase this up for you.