Phones
Mobile + Broadband
Unlimited
SIM only
Wearables
Mobile broadband
Deals
Broadband + Mobile
Support
Billing & payments
My products
Settings
Vodafone apps
Costs and charges
Support
Network
More
Discover 5G
Welcome to Vodafone Community
Once again, there is no connections from the various phones registered to the sure signal.
After more than 2 hours on the support line chat this week, when I was given categoric assurances that the resync would definitely fix the problem in 2 to 6 hours, it is not working and I am at a loss.
This happened many months ago, and I was made to believe that there was an issue with my v1 SS box, and I had to spend my own money to replace it, but the v3 box TBA I bought did the same. It miraculously fixed itself a week or two later, wit’s the forums mentioning software updates that Vodafone failed to mention themselves.
Is anyone seeing the same problem?
Can anyone at Vodafone address the fault please?
Hello @TJ
I responded via private message to yourself and Mark 6 days ago but I have received no reply. I have had no signal on my SS box since before Christmas, when I was promised it would be resolved. Could I have a response please?
thanks
I'm sorry @delgrom. Due to the amount of queries we receive on the community, we’re unable to respond to all of our PM’s. If you follow the steps in our troubleshooting guide as @TJ suggested, I'm sure we'll be able to help get your Sure Signal up and running again.
Hello Mark - I have done so.
Please come back to me on the PM that contains all of the requested background information.
Thank you.
Did you complete the form included in the private message that I sent out @delgrom?
If so, we'll have sent you a confirmation email to let you know we've received your query, this will include an reference number - it'll look something like this [#1234567]. Please confirm this back to me and I'll be happy to chase this up for you.