Sure signal not working again

[delgrom]

Once again, there is no connections from the various phones registered to the sure signal.

After more than 2 hours on the support line chat this week, when I was given categoric assurances that the resync would definitely fix the problem in 2 to 6 hours, it is not working and I am at a loss.

This happened many months ago, and I was made to believe that there was an issue with my v1 SS box, and I had to spend my own money to replace it, but the v3 box TBA I bought did the same. It miraculously fixed itself a week or two later, wit’s the forums mentioning software updates that Vodafone failed to mention themselves.

Is anyone seeing the same problem?

Can anyone at Vodafone address the fault please?

[TJ]

Hey @delgrom, thanks for getting in touch; we're really sorry to hear you're having trouble with your Sure Signal.

Please follow our troubleshooting steps here - if this doesn't help please check the issue not listed option and complete the template included, then post your answers here. 

[delgrom]

Hello @TJ

I responded via private message to yourself and Mark 6 days ago but I have received no reply. I have had no signal on my SS box since before Christmas, when I was promised it would be resolved. Could I have a response please?

thanks

[Mark]

I'm sorry @delgrom. Due to the amount of queries we receive on the community, we’re unable to respond to all of our PM’s. If you follow the steps in our troubleshooting guide as @TJ suggested, I'm sure we'll be able to help get your Sure Signal up and running again.

[delgrom]

Hello Mark - I have done so. 

Please come back to me on the PM that contains all of the requested background information. 

Thank you. 

[delgrom]

Can I please have some support?

[TJ]

Did you complete the form included in the private message that I sent out @delgrom?

If so, we'll have sent you a confirmation email to let you know we've received your query, this will include an reference number - it'll look something like this [#1234567]. Please confirm this back to me and I'll be happy to chase this up for you.