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Vodafone Sure Signal

Sure signal reset?

4: Newbie

Hi

 

Can you reset my SS your end?  

 

I have done a reset on the SS machine - and it seems to work  (all lights as expected) but then after a while (when i get a call?  Not sure) i then get a RED flashing 1st light, no 2nd light, a solid orange 3rd and 4th light.

 

it has been working fine for months / years!


Your speed test results from here.

Ping  21  ms
 Download   24.36 Mbps

 Upload  2.74  Mbps

 
Your external IP address from here.

 51.9.166.21

 

Your Sure Signal serial number:

 40131143436

 

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     5 ms     5 ms     5 ms  bthub [192.168.1.254]
  2    11 ms    11 ms    12 ms  172.17.1.44
  3    12 ms    12 ms    12 ms  172.17.6.142
  4    17 ms    16 ms    17 ms  172.17.11.134
  5    17 ms    16 ms    16 ms  be2.psb-ir01.plus.net [195.166.129.180]
  6    16 ms    16 ms    20 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.13
0]
  7    18 ms    18 ms    20 ms  peer6-hu0-2-0-2.telehouse.ukcore.bt.net [213.121
.193.203]
  8    19 ms    17 ms    17 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
  9    17 ms    17 ms    18 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
ETC

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7 REPLIES 7
Moderator

The light sequence you've described @northy13 indicates your Sure Signal is struggling to maintain a connection.

Please try using a different Ethernet cable, as this will help establish a stable connection.

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4: Newbie

i have swapped the ethernet cable and its the same!

 

The SS is plugged via cable into a TP link Powerline...its been fine for years like this (as my router is the other side of the house to where i need the SS to boost)


And i have swapped the powerline adapter for another one - still the same

 

Any further ideas?

 

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4: Newbie

20180517_171842_resized.jpg

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Moderator

@northy13 You'll need to contact your Internet Service Provider and advise that you're trying to set up a VPN tunnel and that the IPsec is being blocked on an internal firewalled server within their network. I appreicate this may sound like jargon but they'll fully understand this! If you need any further help, please let us know. 

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Highlighted
4: Newbie

plusnet tell me there is nothing wrong with their side?

 

Can you do a resync please?

 

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4: Newbie

did you do anything?

now seems to be working....

 

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Moderator

@northy13 Nothing's happened on our side! However, I'm glad to see it's now working for you. 

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