Welcome to Vodafone Community
Can you reset my SS your end?
I have done a reset on the SS machine - and it seems to work (all lights as expected) but then after a while (when i get a call? Not sure) i then get a RED flashing 1st light, no 2nd light, a solid orange 3rd and 4th light.
it has been working fine for months / years!
Your speed test results from here.
Ping 21 ms
Download 24.36 Mbps
Upload 2.74 Mbps
Your external IP address from here.
Your Sure Signal serial number:
The results of a traceroute.
Tracing route to 126.96.36.199 over a maximum of 30 hops
1 5 ms 5 ms 5 ms bthub [192.168.1.254]
2 11 ms 11 ms 12 ms 172.17.1.44
3 12 ms 12 ms 12 ms 172.17.6.142
4 17 ms 16 ms 17 ms 172.17.11.134
5 17 ms 16 ms 16 ms be2.psb-ir01.plus.net [188.8.131.52]
6 16 ms 16 ms 20 ms core1-BE1.southbank.ukcore.bt.net [184.108.40.206
7 18 ms 18 ms 20 ms peer6-hu0-2-0-2.telehouse.ukcore.bt.net [213.121
8 19 ms 17 ms 17 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [220.127.116.11
9 17 ms 17 ms 18 ms 166-49-211-254.eu.bt.net [18.104.22.168]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
i have swapped the ethernet cable and its the same!
The SS is plugged via cable into a TP link Powerline...its been fine for years like this (as my router is the other side of the house to where i need the SS to boost)
And i have swapped the powerline adapter for another one - still the same
Any further ideas?
@northy13 You'll need to contact your Internet Service Provider and advise that you're trying to set up a VPN tunnel and that the IPsec is being blocked on an internal firewalled server within their network. I appreicate this may sound like jargon but they'll fully understand this! If you need any further help, please let us know.