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Vodafone Sure Signal

Sure signal stopped working after sim card changed

4: Newbie

Please help,

 

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

 

My wifes phones is working fine, please help

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536 REPLIES
2: Seeker

Same problem here. New nano SIM registered on Vodafone network but will now not connect to Sure Signal. Can't add the number again because I am already the administrator for the SS.

4: Newbie

hopefuly someone from tech team can advise

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4: Newbie

Same here too, come on Vodafone, a response please!

 

Tim.

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4: Newbie

just spoke to voadfone, they need to resync the new sim with the sure signal, theu did this 5 minutes ago & it's all working fine now

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Moderator (Retired)

Hi Guys,

 

If you are having trouble with your Sure Signal after changing the SIM to a Nano SIM, please let me know the serial number so that I can get this re-synced for you.

 

James

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2: Seeker

Hi James,

 

I can't see how to send you a PM, but can you resync mine after a change to nano SIM please, I'm assmuning its the SIM serial you need?  We have about eight suresignal boxes, plus I am on a couple others, can you PM/Email me so I can send you the number?

 

James

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Moderator (Retired)

Hi there jrh1,

 

Thanks for your post.

 

We only need the VSS serial numbers and it's safe to post them here Smiley Wink

 

Cheers,

 

LeeH

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2: Seeker

Hi

 

I just upgraded to the iPhone 5 today and I have the same number, but a new simcard.

 

I have 3 suresignal units. The serials are:

 


40114632082
 


40113830893
 

 

<there is a 3rd one as well, but the "my vodafone" site keeps crashing. Can you see the 3rd as all paired to the same number\account?>

 

Can you update for me please? My phone number is (removed for security). Once done if you can amend the post and remove my phone number it would be appreciated.

 

Thanks

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2: Seeker

Hi there - ditto here...iPhone 5 and not picking up VSS.

 

My SS serial number is: 21230716058.  Anything else you need?

 

Thanks in advance!

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4: Newbie

Also for me, just moved from a Sim to a Micro sim and no connection on my two devices:

 

21223143286

 

40111071235

 

 

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4: Newbie

Hello

 

I have just swapped to a micro sim & iPhone 4s and now the phone & new sim will not connect to the sure signal. All our other phones continue to connect fine and get a good signal.

 

The SS serial number is: 21221062470

 

I would be grateful if you could resolve this for me.

 

Many Thanks, Tim..

 

 

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2: Seeker

Hi,

 

Same issue for me.

 

Our Vodafone Sure Signal serial number is 40120922410

 

Thanks in kind,

 

Alex

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4: Newbie
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Moderator (Retired)

Hi Guys,

 

If any one else is having issues in connecting the iPhone 5 to a Sure Signal Please can you firstly follow the instructions here.

 

If this still doesn’t resolve the issue please let me know the serial numbers.

 

However I can confirm that I have re-synced all of your Sure Signals this morning please can you all perform a reset on the Sure Signal and let me know how you get on.

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

  

James

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4: Newbie

Hi James

 

Please could you take a look at my second Sure Signal. I'm having issues connecting my number which was transferred from a a micro SIM to a nano SIM. 

 

Serial number: 21222176972

 

 Many Thanks, Tim..

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2: Seeker

Can you please resync my VSS? Serial number is 21196801761. I have just upgraded to iPhone 5 and my VSS has stopped working with my phone.

 

thanks

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2: Seeker

Can I be reset too please?

 

I have just gone to micro sim in upgrading from iphone 3g to 4s.

 

sure signal serial is:  21229665613

 

thanks!

 

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4: Newbie

My phone is not working since upgrade to Samsung galaxy s3 from HTC desire hd, smaller sim means not working I am sure my sure signal is also not working, tried calling waoiting ages on the phone then closed,. so at the moment no phone, ? can you help? thanks

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1: Seeker

Hi, could you please re-sync my signal booster. serial no. is 21224470415.

 

Thanks

 

Ross

 

 

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