Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Vodafone Sure Signal

Sure signal stopped working after sim card changed

Moderator (Retired)

Hi ian1261, 

 

It's great to hear that you're all sorted, and thanks for posting back what worked for you in case other users can benefit from it Smiley Wink

 

@ fruitcage, I've checked your serial number and it seems to be updating ok - are you still experiencing issues? 

 

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Paul

View more options
4: Newbie

Hi Paul,

 

The problem remains, I'm afraid:

 

 - after changing to new nano SIMs in 2 new iPhone 5, one phone connects fine (number ending 250). Other number ending 425 does not connect at all (shows "No Service"), even after deleting and re-adding the user. 3G is enabled. I have checked the troubleshooting threads and see nothing relevant.

 

Please re-sync if you think it will solve. VSS serial number 21229602624. Or any other suggestions?

 

Many thanks

 

Fruitcage

View more options
Moderator (Retired)

Hi fruitcage

 

Thanks for your reply. I've forced a resync as requested. To complete the process a factory reset will be required:

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the rest button held, remove and re-insert the power lead
  • Once all the lights come on or flash, release the reset button
  • The VSS should come online within the hour

If this doesn't sort the issue then my next suggestion would be to completely de-register the Sure Signal device, wait 24 hours and then re-register it with a different owner. Finally, try the Sure Signal on an alternative connection to see if you're still experiencing the issue and come back to us if you're still having difficulty.

 

Thanks

 

Simon

View more options
4: Newbie

Simon,

 

The re-sync plus factory reset seems to have done the trick.

 

Many thanks

 

Fruitcage

View more options
2: Seeker

Hi, could you kindly resync for suresignel S/N 21197052331

 

Thanks!

View more options
4: Newbie

Cheers for the Kudos KaySmiley Happy

 

Ian

View more options
Moderator

Hi dcmgash,

 

I've performed a re-sync for you. You'll need to perform a reset of the unit at your end in order for the command to execute fully. If you're still struggling with using your device, feel free to use this troubleshooting guide and pasting the results below. Smiley Happy

Cheers, Ben

View more options
2: Seeker

Hi Tech team,

 

I have upgraded to an IPhone5 with nano sim, but unable to recieve Sure signal

 

I have re-registered my Sure signal & deleted number then re-added it  as suggested, with no success, Please could you do a re-sync on my Sure signal Box.  SN 21197003086

 

regards

phil

View more options
Moderator (Retired)

Hi phil3308,

 

I have re-synced the Sure Signal for you now, please can you also perform a reset on your unit and let us know how you get on.

 

I would also recommend toggling aeroplane mode on for 30 seconds after the Sure Signal is back up and running.

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

 

 

James

View more options
2: Seeker

Hi,

 

Upgraded to new iphone 5 today whch meant change of sim, my sure signal doesnt now work.

 

Can you please fix for: S/N 2119 699 1588

 

many thanks

Sarah

View more options
2: Seeker

Great, thanks, works fine.

View more options
Moderator (Retired)

Hi sarahmobile, 

 

I've just resynced for you now - can you restart your Sure Signal and handset and let me know how you get on?

 

Paul

View more options
2: Seeker

All done, full signal on my iphone now, thank you so much for your help.

 

Have a great xmas Smiley Happy

 

Sarah

View more options
2: Seeker

Hi, same problem for me, I'm afraid. I changed my SIM card to a nano-sim, for my new iPhone 5 and it doesn't seem to be registering with SureSignal. Could you please resync it?

 

Serial number is: 40122456128

 

Many thanks!

View more options
Moderator (Retired)

Hi Poonster,

 

Can you confirm if you have tried the steps listed in our here:

 

iPhone 5 and Sure Signal - Sim change

 

Dave

View more options
4: Newbie

Hi

We got two new micro sims yesterday and the SureSignal is refusing to recognise them - numbers are the same. Been through the troubleshooting - no change.

 

SN 21197228451

 

Cheers

 

G

View more options
4: Newbie

I have 3 phones and only 2 of them will connect to my VSS. The other, an iPhone 4S has a new microsim and won't connect. The two which connect fine are an iPhone 5 and an iPhone 4.

 

So I think I need a resync at your end. Can you do that for me please?

 

The VSS serial number is 40112500836.

 

Thank you.

View more options
4: Newbie

Hey guys,

 

I have a SureSignal 2 that works with my iPhone 4 and 5 but not my iPhone 4S. It just doesn't pick it up. I think I need my box resynched at your end as the 4S has just got a new SIM.

 

The VSS2 serial number is 40112500836.

 

I posted about this yesterday but my thread was deleted for some reason.

 

Thanks in advance.

View more options
Moderator (Retired)

Hey guys,

 

The resync has now been done for you.

 

@ Stravonian - Can I ask that you only post your request once? You initial post had been logged to be worked so posting again really isn't necessary unless we don't reply after a day or two.

 

Cheers,

 

LeeH

View more options
4: Newbie

Hi LeeH

 

Thanks for doing the resynch.

 

The reason I reposted is because my original post (and subsequent one) were deleted from the forum.

 

It was only by chance that I checked my private messages to discover that it had been done and that my original request hadn't just vanished into the ether.

 

Thanks again.

 

Cheers,

 

Neil

View more options