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Vodafone Sure Signal

Sure signal stopped working

3: Seeker

I have a Virgin Media for my broadband and a couple of days ago my site signal stopped working. Is there a current fault with virgin re sure signal?

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5 REPLIES 5
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17: Community Champion

Which version of Sure Signal are you using @butlertim38  ?

I ask as It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), even if it still looks ok regarding lights etc as there have been some reports of replacement power supplies solving the issues as they can degrade. They are available on eBay for around £10.From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

If it's a version 3 then look at 》Vodafone-Sure-Signal-troubleshooting. From the link You can also run a TraceRoute and post the findings back here for the Vodafone Social Media Teams to look at.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

Hi 

 

I'm using V3. I think the issue is network-wide for Virgin media broadband users. Apparently Vodafone have looked it with Virgin 

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Moderator

Hi @butlertim38, Some of our Sure Signal users connecting through Virgin Media routers have been experiencing difficulty connecting recently. This issue's now been resolved and your service should have been restored. If you're still struggling to connect, pop us a private message with your full name, mobile number and a link to this thread through Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help with this 😁

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3: Seeker

All sorted now 

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Moderator

That's awesome @butlertim38, I'm glad to hear everything's back to normal! Thanks for the update.

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