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Vodafone Sure Signal

Sure signal won't connect

1: Seeker

We got a sure signal for our office a few months back as the Vodafone signal is often poor.

It is connected directly to the Virgin router and I have opened up the required ports as per the guide.

The sure signal has only ever had a flashing red power light and a solid illuminated amber cellular and phone light.

 

Alternative network cables have been tested to ensure it wasnt just a faulty cable.

 

Initially we were told that the issue resided with the sure signal so this is the 2nd one we have had in the last month. Both have done exactly the same thing which leads me to believe that its a configuration issue somewhere rather than an issue with the hardware.

 

The sure signal is obtaining a local IP by DHCP.

 

Serial No of the sure signal is 42152194884

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  Hitronhub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3    15 ms    24 ms    14 ms  perr-core-2a-ae16-0.network.virginmedia.net [62.253.138.245]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    27 ms    22 ms    24 ms  brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
  8    22 ms    25 ms    23 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  9    22 ms    21 ms    22 ms  213.46.174.130
 10    21 ms    21 ms    21 ms  ae32-xcr1.lns.cw.net [195.2.24.126]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

 

If I could please have some assistance in getting it up and running that would be appreciated.

 

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1 REPLY
Moderator

@stannersc - I’ve checked your Sure Signal account and it’s showing as inactive.

So that we can take a closer look, please send us your details by following the instructions in this private message.

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