main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Vodafone Sure Signal

Sure signal won’t work

2: Seeker

Sure signal went off couple of weeks ago, 4 phone calls and 2 online chats later we ended up getting another box, now that one not working either! Driving me insane! 

View more options
2 REPLIES
17: Community Champion

 What version of Sure Signal do you own @chebby3 and is it displaying any lights ?

Is your Broadband Speed fast enough ?

These troubleshooting threads may help >

Vodafone-Sure-Signal-troubleshooting

There's an 'Issue Not Listed' option that shows you how to run a TraceRoute and post the results back here for the Vodafone Social Media Teams to look at.

Also SureSignal-Problem-Something-worth-a-try from another member. 

  If not then unfortunately you'll need to again contact customer services.

They can resync the Sure Signal or it may need replacing.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

View more options
Moderator

Hi @chebby3, I'm sorry to hear you're having a problem with your Sure Signal. Did the fantastic advice @BandOfBrothers offered help?

View more options