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I'm sorry to hear you're having trouble getting your phone reconnected to your Sure Signal @Smokeysco.
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TJ thank you for your response, I have telephone sure signal support twice now , both took the details and said they would get the person re-added, phoned the second time on Friday the 21st, the second lady said it would take up to three days to get this sorted, just checked and still not added.
I have also discovered that all I can do is look at the people on my sure signal I cannot mange them, to say I am not happy is putting it mildly.