Sure signal

[Daverafferty]

My sure signal has stopped working my broadband and wifi work perfectly sure signal device just flashing red light constantly tried soft and hard reset to no avail

[rd271]

Hi,
My sure signal 3 is completely broken. Iv contacted Vodafone and Bt. They have tried opening the ports it still doesn't work. Now the power light is the only light that is constantly on. Nothing else is on!!!
PLEASE HELP!

[Gemma]

Hi rd271,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[richardyeardley]

I have run an rwhois for 130.117.121.146 and get the following [Querying whois.arin.net] [Redirected to rwhois.cogentco.com:4321] [Querying rwhois.cogentco.com] [rwhois.cogentco.com] %rwhois V-1.5:0010b0:00 rwhois.cogentco.com network:ID:NET4-8275798019 network:Network-Name:NET4-8275798019 network:IP-Network:130.117.121.128/25 network:Postal-Code:E14 2AA network:Country:GB network:City:London network:Street-Address:7 Old Park Lane network:Org-Name:PVI Services Limited network:Tech-Contact:ZC108-ARIN network:Updated:2011-02-18 13:59:12 If there is still a problem in getting a whitelist entry can this issue be escalated to software engineering to resolve the situation of erroneous geolocation reports that are blocking access on our Sure Signal

[Retired-Simon]

Hi richardyeardley,

I’ve sent this off to the team to see if we can get it white listed.

I can’t promise that we’ll definitely be able to do it though.

We’ll post back when we get an update.

Thanks,

Simon

[rd271]

Hi Gemma,

I have tried the stuff on the troubleshhot page, but still no luck. THis has been an issue for a while. Please find below the requested results.

Speed Test: Download Speed- 19.49Mbps; Upload Speed-9.52Mbps

Ping Test Results: 34ms

External IP address: 86.164.55.135

Suresignal Serial Number: 40131982809

Results of traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 14 ms 19 ms 14 ms 172.16.10.137
3 * * * Request timed out.
4 18 ms 17 ms 16 ms 217.41.216.53
5 16 ms 16 ms 16 ms 217.32.147.234
6 17 ms 16 ms 15 ms 217.41.168.63
7 16 ms 15 ms 16 ms 217.41.168.107
8 17 ms 16 ms 15 ms acc1-10GigE-0-2-0-7.l-far.21cn-ipp.bt.net [109.1
59.249.103]
9 16 ms 16 ms 17 ms core4-te0-10-0-26.faraday.ukcore.bt.net [109.159
.255.197]
10 17 ms 16 ms 59 ms host213-121-193-139.ukcore.bt.net [213.121.193.1
39]
11 16 ms 37 ms 19 ms t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net [166.49.211.18
0]
12 17 ms 19 ms 16 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Many Thanks again.

RD

[Gemma]

Hi rd271,

Your Sure Signal hasn’t made connection with the network since 24 September.

On you’re the traceroute you’ve posted above, it’s not reaching our servers.

Please test your Sure Signal using a different internet connection, to rule out a faulty Sure Signal.

Thanks,

Gemma

[richardyeardley]

Hello
Can I get a whitelist entry if needed for ip address 130.117.121.146
Sure Signal serial number 42142818642
Never have we been able to get an old or new Sure Signal to work and I suspect the problem might be outside our network
Thank you.

[richardyeardley]

Hello
Can I get a whitelist entry for 130.117.121.146 if needed.
The Sure Signal serial is 42142818642
Neither and old model or new model Sure Signal works so I suspect the problem is outside our network
Thank you

[richardyeardley]

Hello

Can I get a whitelist entry for 130.117.121.146 ( if it is needed )

The Sure Signal no. is 42142818642

We have had no success with either an old model Sure Signal or this new model Sure Signal so I suspect the problem may be outside our network

Thank you

[grolschuk]

Hi Richard,

I've moved all of your requests to the same thread, so not to duplicate workload and answers.

The forum team take around 24-48 hours to get to new questions, and will be in touch if still needing help in that time.

Until they get here, the community may be able to help with some thoughts and suggestions on what could be going wrong.

A good starting point is

Who is your ISP, and what router are you using?

Some network configs need tweaking to allow the secure tunnel to be setup that carries the calls.