SureSignal V2 Won't connect after public IP change

[stewart-ccl]

Afternoon,

My ISP has changed my public IP to 185.201.34.157

I have 2 suresignals,  

40111653354 and 40113177451 Speedtest up 918Mbps, down 937Mbps

Tracing route to vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 1 ms <1 ms <1 ms 10.11.12.1
3 5 ms 1 ms 1 ms 129-34.201.185.reverse.b4rn.org.uk [185.201.34.129]
4 5 ms 4 ms 4 ms 14-32.201.185.reverse.b4rn.org.uk [185.201.32.14]
5 5 ms 5 ms 5 ms te0-0-2-0.rcr11.edi01.atlas.cogentco.com [149.6.12.153]
6 12 ms 11 ms 11 ms te0-7-0-2.ccr21.man01.atlas.cogentco.com [130.117.3.178]
7 17 ms 17 ms 16 ms be2111.ccr41.lon13.atlas.cogentco.com [130.117.50.73]
8 17 ms 17 ms 16 ms be2870.ccr22.lon01.atlas.cogentco.com [154.54.58.174]
9 17 ms 16 ms 16 ms ae23-xcr1.lns.cw.net [195.2.19.121]
10 * * * Request timed out.

They were working perfectly before the IP change this morning.

Can you help please?

Thanks.

[stewart-ccl]

Afternoon,

My ISP has changed my public IP to 185.201.34.157

I have 2 suresignals,  

40111653354 and 40113177451

Speedtest up 918Mbps, down 937Mbps

Tracing route to vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 1 ms <1 ms <1 ms 10.11.12.1
3 5 ms 1 ms 1 ms 129-34.201.185.reverse.b4rn.org.uk [185.201.34.129]
4 5 ms 4 ms 4 ms 14-32.201.185.reverse.b4rn.org.uk [185.201.32.14]
5 5 ms 5 ms 5 ms te0-0-2-0.rcr11.edi01.atlas.cogentco.com [149.6.12.153]
6 12 ms 11 ms 11 ms te0-7-0-2.ccr21.man01.atlas.cogentco.com [130.117.3.178]
7 17 ms 17 ms 16 ms be2111.ccr41.lon13.atlas.cogentco.com [130.117.50.73]
8 17 ms 17 ms 16 ms be2870.ccr22.lon01.atlas.cogentco.com [154.54.58.174]
9 17 ms 16 ms 16 ms ae23-xcr1.lns.cw.net [195.2.19.121]
10 * * * Request timed out.

They were working perfectly before the IP change this morning.

[stewart-ccl]

Afternoon,

My ISP has changed my public IP to 185.201.34.157

I have 2 suresignals,

40111653354 and 40113177451

Speedtest up 918Mbps, down 937Mbps

Tracing route to vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 1 ms <1 ms <1 ms 10.11.12.1
3 5 ms 1 ms 1 ms 129-34.201.185.reverse.b4rn.org.uk [185.201.34.129]
4 5 ms 4 ms 4 ms 14-32.201.185.reverse.b4rn.org.uk [185.201.32.14]
5 5 ms 5 ms 5 ms te0-0-2-0.rcr11.edi01.atlas.cogentco.com [149.6.12.153]
6 12 ms 11 ms 11 ms te0-7-0-2.ccr21.man01.atlas.cogentco.com [130.117.3.178]
7 17 ms 17 ms 16 ms be2111.ccr41.lon13.atlas.cogentco.com [130.117.50.73]
8 17 ms 17 ms 16 ms be2870.ccr22.lon01.atlas.cogentco.com [154.54.58.174]
9 17 ms 16 ms 16 ms ae23-xcr1.lns.cw.net [195.2.19.121]
10 * * * Request timed out.

They were working perfectly before the IP change this morning.

Can you help please?

[Tash]

Hi @stewart-ccl, I've now requested that your IP address be added to our whitelist.

We'll update the thread once we receive confirmation from the dedicated team 

[Tash]

@stewart-ccl We've received confirmation that your IP address has now been added.

If you're still experiencing issues, please reset your Sure Signal and let us know how you get on