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Vodafone Sure Signal

SureSignal not working

1: Seeker

The issue you’re experiencing:

SureSignal V3

After resetting the device a few times (unplug for 30 seconds and press reset button for 5 seconds with a day gap inbetween) we still have no mobile signal on the 4 mobile phones in the house


What light sequence you're seeing:

All lights are on

Your speed test results from here.
40ms ping, 73Mbps down, 18Mpbs up

Your external IP address from here.


Your Sure Signal serial number:



VSS Traceroute command
Tracing route to over a maximum of 30 hops

  1     5 ms     1 ms     1 ms  vodafone.connect []
  2    11 ms     7 ms     7 ms []
  3    16 ms    11 ms    11 ms
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.

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This sounds strange @TooleyKey!

I've taken a look into this for you and can see that your Sure Signal is active and looks to be set up correctly on our end.

You've mentioned that all the lights are on with the device - are any of these flashing and are they an orange or white colour?

We can then troubleshoot and advise you further :Smiling:

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