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Vodafone Sure Signal

SureSignal v3 - ready, but no connection to registered phones

4: Newbie

Hi there, I have a SureSignal v3 which has been working great. Over the last few days, I have had no connection to any of the 5 phones that have been connected to it.
I have rebooted and reset multiple times, but each time I get to the two ready lights but it doesn’t appear to be broadcasting a 3G signal to my phones.

 

The serial number is 42150991414

Ping is 8ms
Download is 286.56Mbps
Upload is 31.92Mbps

 

Traceroute to 212.183.133.177 (212.183.133.177), 64 hops max.
1 bthub (192.168.1.254) time=12 ms
2 *
3 *
4 31.55.186.188 (31.55.186.188) time=14 ms
5 195.99.127.104 (195.99.127.104) time=8 ms
6 peer1-xe1-0-2.faraday.ukcore.bt.net (213.121.193.189) time=8 ms
7 t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228) time=12 ms
8 166-49-211-254.eu.bt.net (166.49.211.254) time=9 ms
9 *
10 *
11 *
12 *
13 *
14 *
15 *
16 *

 

Please can you help me get up and running again.

 

Thanks, Steve

 

 

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12 REPLIES 12
4: Newbie

Update:  a couple of hours later, service resumed and we were getting full bars on the handsets - but it has gone again.

We have 2 white lights on the SS so it is showing as ready, but no phones are connecting to it.

Thanks

Steve

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Moderator

@sventhebrit - I understand that since your last post, your Sure Signal has now made contact with the network at 1.35am today.  

If you’re still facing issues, please let us know if the light sequence has changed.

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4: Newbie

Hi Gemma

Signal from the device  is very intermittent - was working earlier today, but no one in the house has reception at the moment.

The light sequence shows ready - red power light and two white lights.

i have switch off/on multiple times but not getting connected.

It is very hot to touch (it usually runs warm, but does feel particularly hot).

Internet is supplied by BT and I have a BT Home Hub 6.

Thanks

Steve

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4: Newbie

Hi Gemma,

It is working again.  I saw another post with similar error (device showing ready, but no mobiles getting signal) where it recommended unplugging for 20 minutes.

I did this on Saturday lunchtime (it was probably more like unplugging for an hour) but still didn’t get any connection.  It started to work last night and continues to work ok this morning.

Not sure what it could be causing the intermittent connection.

Thanks

Steve

ps. We did have a power interruption during yesterday afternoon for about 60 seconds which would have caused a 2nd reboot of the device (about 2pm)

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Moderator

@sventhebrit I'm really glad to hear your Sure Signal is working 😊 Has everything been OK with it since?
If you experience intermittent problems with the connection in the future, please double check that all of your phones settings are set to 3G as opposed to 4G. 

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4: Newbie

Hi there,

 

Really struggling with the SureSignal at the moment. When the SureSignal works, it is a great device - but when it decides to have a problem it is so frustrating.

 

It worked fine for 36 hours, but now has Authentication Failure (Flashing Red and The two right lights are solid Orange).  I tried resetting, but it comes back this status.

 

Traceroute is

Traceroute to 212.183.133.177 (212.183.133.177), 64 hops max.
1 bthub (192.168.1.254) time=7 ms
2 *
3 *
4 31.55.186.184 (31.55.186.184) time=12 ms
5 195.99.127.90 (195.99.127.90) time=10 ms
6 213.121.193.191 (213.121.193.191) time=8 ms
7 t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236) time=10 ms
8 166-49-211-254.eu.bt.net (166.49.211.254) time=9 ms
9 *
10 *

Network details are

Down: 282mb

Up: 32mb

Ping: 8ms

 

Ideas?

 

Thanks

Steve

 

 

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4: Newbie

Hi there,

As mysteriously as it stopped working, I have a connection again, the device is in the ready state and I am getting full signal on he mobiles.

Was anything changed?

Thanks

Steve

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Moderator

@sventhebrit I'm glad to see everything is now up and running 
If you ever need us in the future, please let us know.

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4: Newbie

Hi There,

I am having the same problem again.  The SS shows as ready (Red Light and two solid white lights), but none of the 5 phones will connect to it.  We do occaionally have no signal on the mobiles, but normally it recovers within a few hours.  It has been down at least a couple of days.

SS Serial No: 42150991414

Trace route results
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 7 ms 6 ms 6 ms 31.55.186.177
4 7 ms 7 ms 7 ms 31.55.186.176
5 7 ms 7 ms 6 ms core4-hu0-11-0-3.faraday.ukcore.bt.net [213.121.
192.70]
6 7 ms 8 ms 7 ms host213-121-193-189.ukcore.bt.net [213.121.193.1
89]
7 7 ms 7 ms 8 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24
0]
8 73 ms 13 ms 14 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.

Internet Speed is approx 290mb Download and 32mb Upload. Ping is 7ms.

Can you check to see if it is communicating with your servers.  I have rebooted everything at this end, but happy to do it again if required.

Thanks
Steve

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Moderator

@sventhebrit - Everything you’ve posted looks ok and your Sure Signal account is set up as it should be.

Please test unplugging the device for 20 minutes and then plug it back in.

Once you’ve done this and it’s reloaded, please remove the SIM cards from all of the phones and put them back in (while in range of the Sure Signal).

If it’s still not working after doing this, please post back and let us know your external IP address from here and if the light sequence has changed.

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4: Newbie

Hi There

Continued problems with the Sure Signa - but this time it is more terminall.  I was away for 4 weeks and when I returned the electricity was off because the fuse had blown in the house - after checking everything, the only thing that was not working was the SureSignal so suspect  this was the cause.

I have tried to get a replacement, but I am being asked to buy a replacement.  I see many people on here have had free replacements even when outside of warranty.

Who can I speak to to discuss this.

Thanks

Steve

 

 

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Moderator

@sventhebrit - I’m sorry to hear what’s happened with your Sure Signal. We can help with this.

Please send us your details by following the instructions in this private message.
 

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