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Vodafone Sure Signal

Suresignal Troubleshooting Diagnostics Results

Highlighted
2: Seeker

The issue you’re experiencing:  Unable to register my suresignal device - I receive the below error.

 

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013 - [Error ref 2k2]

 

What light sequence you're seeing: two solid orange and one flashing red.

 

Your speed test results from here. https://www.speedtest.net/result/8577806838.png

 

Your external IP address from here.

IPv4 is 82.14.155.228

IPv6 is ::ffff:520e:9be4

 

Your Sure Signal serial number: 42164691398

 

The results of a traceroute.

Traceroute has started…

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  setup.ubnt.com (192.168.1.1)  0.720 ms 0.429 ms 0.387 ms

 2  192.168.0.1 (192.168.0.1)  1.823 ms 2.351 ms 2.430 ms

 3  * * *

 4  glfd-core-2b-xe-821-0.network.virginmedia.net (62.252.1.49)  15.142 ms 12.296 ms 10.129 ms

 5  * * *

 6  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  13.706 ms 19.489 ms 10.923 ms

 7  213.46.174.130 (213.46.174.130)  12.008 ms 12.622 ms 11.720 ms

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1 REPLY 1
Moderator

Apologies for our delayed respose to your post @sreardon.  If the light sequence you're describing is a flashing power light 2 solid orange lights and an unlit forth light, then your Sure Signal is struggling to establish it's location. This can be simply fixed, so we can discuss your location and postcode privately, pop us a message through Facebook or Twitter with your full name mobile number and a link to this thread and we'll be happy to take a look 👀

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