Suresignal V2 Stopped Working

[OscarPops]

Hi

Like many others it seems, my SureSignal has stopped working in the last few weeks. I am on Gigaclear with a static IP of 46.227.151.106

I have tried resetting and changing the ethernet cable, but invariably I end up with only the power light showing on the SureSignal. I can see on the router that it is getting assigned an IP by DHCP. Serial number 40113830406. I also tried de-registering and re-registering using my wife's account rather than mine, no difference. On the account the SureSignal shows as registered with users added.

Ping results:

PING 212.183.133.177

PING 212.183.133.177 (212.183.133.177): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Traceroute results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  router.domain_not_set.invalid (192.168.1.254)  0.735 ms  0.408 ms  0.346 ms

2  46-227-149-254.customer.gigaclear.net (46.227.149.254)  1.253 ms  1.311 ms  1.296 ms

3  lonap-gw1.gigaclear.com (5.57.81.85)  5.331 ms  5.098 ms  5.053 ms

4  5.158.213.113 (5.158.213.113)  3.627 ms  3.534 ms  3.432 ms

5  ae-0.vodafone.londen03.uk.bb.gin.ntt.net (129.250.66.46)  3.447 ms  3.238 ms  3.150 ms

6  ae22-xcr1.lns.cw.net (195.2.30.61)  4.373 ms  4.484 ms  4.487 ms

7  * *^X^C

Appreciate any assistance with this.

thanks

[Alex]

@OscarPops It looks like the numbers haven't connected correctly to your device. 

So we're able to make sure these numbers are added correctly, please message us on Live Chat. 

[OscarPops]

Thanks for the response, turned out the power supply had gone bad - swopping that out has brought it back

[Tash]

That's great to hear @OscarPops, thanks for updating us