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29-11-2017 11:21 AM
Hi
Ive used a suresignal v3 for the last couple of years but unfortunately this has burnt out.
I have swapped to a suresignal v2 which I have registered successfully.
I have reset this, replaced the power supply and the ethernet cable on this but cannot get this to connect.
I get a red power light permanantly on and the 1st two lights flashing.
Can this device be reset/resynced from your end.
Many thanks
Details Are below.
Serial number 40122430024
External IP: 162.158.154.177
Download 13.3
Upload 1.22
Jitter 0.47
Ports opened
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 3.123 ms 1.756 ms 2.397 ms
2 * * *
3 * * *
4 217.41.217.61 (217.41.217.61) 18.048 ms 13.120 ms 8.221 ms
5 host109-159-245-114.range109-159.btcentralplus.com (109.159.245.114) 9.373 ms 9.428 ms 8.223 ms
6 213.120.182.69 (213.120.182.69) 9.495 ms 12.163 ms 9.018 ms
7 31.55.164.109 (31.55.164.109) 8.987 ms 9.685 ms 9.522 ms
8 acc2-10gige-0-2-0-7.bm.21cn-ipp.bt.net (109.159.248.238) 9.086 ms
acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236) 10.431 ms
109.159.248.207 (109.159.248.207) 10.817 ms
9 core2-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.26) 17.847 ms
core2-te0-15-0-16.ilford.ukcore.bt.net (109.159.248.32) 17.307 ms
core1-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.128) 16.157 ms
10 peer6-te0-0-0-9.telehouse.ukcore.bt.net (194.72.31.155) 14.014 ms 14.678 ms
peer6-te0-10-0-10.telehouse.ukcore.bt.net (109.159.254.167) 15.886 ms
11 t2c3-et-8-1-0-0.uk-lon1.eu.bt.net (166.49.211.240) 14.719 ms
t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230) 14.539 ms 15.366 ms
12 166-49-211-254.eu.bt.net (166.49.211.254) 13.974 ms 19.887 ms 13.921 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
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40 * * *
41 * * *
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43 * * *
44 * * *
45 * * *
46 * * *
09-12-2017 11:25 AM
Hi
IP address is now showing as.
81.158.154.197
Does this help.
Regards
David
12-12-2017 02:58 PM
Thanks for getting back to us @wells01 🙂
I've just performed a re-sync on your Sure Signal, please allow six hours to pass before resetting your device.
If it's still not working after this time has passed, please reply to this post with the full light sequence you're seeing.