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Solution

Suresignal V2 problem

wells01
2: Seeker
2: Seeker

Hi

Ive used a suresignal v3 for the last couple of years but unfortunately this has burnt out.

I have swapped to a suresignal v2 which I have registered successfully.

I have reset this, replaced the power supply and the ethernet cable on this but cannot get this to connect.

I get a red power light permanantly on and the 1st two lights flashing.

Can this device be reset/resynced from your end.

Many thanks

Details Are below.

Serial number 40122430024
External IP: 162.158.154.177
Download 13.3
Upload 1.22
Jitter 0.47

Ports opened 

  • 8
  • 50
  • 123
  • 500
  • 1723
  • 4500

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  192.168.1.254 (192.168.1.254)  3.123 ms  1.756 ms  2.397 ms

2  * * *

3  * * *

4  217.41.217.61 (217.41.217.61)  18.048 ms  13.120 ms  8.221 ms

5  host109-159-245-114.range109-159.btcentralplus.com (109.159.245.114)  9.373 ms  9.428 ms  8.223 ms

6  213.120.182.69 (213.120.182.69)  9.495 ms  12.163 ms  9.018 ms

7  31.55.164.109 (31.55.164.109)  8.987 ms  9.685 ms  9.522 ms

8  acc2-10gige-0-2-0-7.bm.21cn-ipp.bt.net (109.159.248.238)  9.086 ms

    acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236)  10.431 ms

    109.159.248.207 (109.159.248.207)  10.817 ms

9  core2-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.26)  17.847 ms

    core2-te0-15-0-16.ilford.ukcore.bt.net (109.159.248.32)  17.307 ms

    core1-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.128)  16.157 ms

10  peer6-te0-0-0-9.telehouse.ukcore.bt.net (194.72.31.155)  14.014 ms  14.678 ms

    peer6-te0-10-0-10.telehouse.ukcore.bt.net (109.159.254.167)  15.886 ms

11  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net (166.49.211.240)  14.719 ms

    t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  14.539 ms  15.366 ms

12  166-49-211-254.eu.bt.net (166.49.211.254)  13.974 ms  19.887 ms  13.921 ms

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

31  * * *

32  * * *

33  * * *

34  * * *

35  * * *

36  * * *

37  * * *

38  * * *

39  * * *

40  * * *

41  * * *

42  * * *

43  * * *

44  * * *

45  * * *

46  * * *

 

11 REPLIES 11

Hi

IP address is now showing as.

81.158.154.197

Does this help.

Regards

David

Alex
Moderator (Retired)
Moderator (Retired)

Thanks for getting back to us @wells01 🙂

I've just performed a re-sync on your Sure Signal, please allow six hours to pass before resetting your device

If it's still not working after this time has passed, please reply to this post with the full light sequence you're seeing.