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Vodafone Sure Signal

Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

Moderator (Retired)

@csmrgn2003

 

I've sent you a private message with details on how to get in touch.

 

 

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3: Seeker
Mine has been reported to Consumer Direct and I'm still waiting for communication from Vodafone after I missed their first attempt. Not optimistic it's going to get me very far though...
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3: Seeker

I hope you have now got yours sorted out..I had a saga!..But as mine was within warranty, the Sure Signal tech team agreed a replacement. The problem was that power unit in the Sure Signal failed - possibly after a power cut - according to a store manager, that was a problem he had encountered before. The saga was receiving the actual replacement..but I will spare you that onerous detail..

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3: Seeker

Should have added that the Sure Signal tech team and the Customer service folk did not appear to connect with each other and certainly did not have the same script when it came to arranging my replacement - so it went to my old address ( 7 months out of date), then was not available at a designated store and eventually arrived 2 days earlier than indicated via the Post Office rather than the promised courier..a mess..

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11: Established

Hi

 

Glad you got yours sorted, please can you still report it to Trading Standards as even if a power cut had caused it to fail, this day and age it should not happen unless its a lightning strike.

 

Inside the SureSignal is two components designed to block dangerous spikes and surges and it is more than likely failed due to these components not protecting or the fact that the device has been allowed to 'cool down'.

 

When electronics that is normally powered for most of its life, is removed from power and 'cool off' this is the highest risk of failure as when they are re-awoken and while cold the chance of failure increases dramatically.

 

In the days of old, it was suggested to leave computers and other electronics plugged in and switched on to prevent them from 'power up' death which is when many a PCs power supply would give up. When you shut down a computer the PSU still continues to remain powered.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@susagood I've sent you a private message with details on how to get in touch.

 

@csmrgn2003 We're sorry to hear about your experience. Thank you for keeping us updated and letting us know about your replacement Sure Signal. 

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2: Seeker

Mine blew up last night, came down this morning NO power down stairs and the smell of burnt electrical.

 

Reset electric trip to find the sure signal is dead, very concerned about this as I am a firefighter!!!

 

Gonna ring them tommorow!!!

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11: Established

Hi Storm,

 

I assume by "them" you mean Consumer Direct / Trading Standards?

 

Please ensure this is reported and if you possibly can, can you open up the unit and take some pictures and post them here?

 

If you need help, drop me a line..

 

Opening it, will not in anyway affect a replacment unit..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I have discovered my SS3 not working tonight. Same issues no lights and signs of black powder around socket, where I had a modem plugged in. Interestingly this still works. I have removed from power since reading the attached. I will report to Citizens advice tomorrow.

Unit is just over 2 years old and Vodaphone technical have no instructions to replace due to a fault, only solution to buy again!

#Technical adviser was unable to pass me to customer services as too late in evening and was not prepared to get them to call me.

I have stuck with vodaphone as i have work phone on their network and they agreed to supply me the sure signal as I have no service without it .If they keep up their attitude I will take al my business to BT.

11: Established

Hi

DON'T BUY A NEW ONE... HANG FIRE

Although you have got nowhere on the phone, you are about to be pounced on by a Vodafone team member here, usually Rahim or Beau who will send you details of how to make contact to get your free one.

Please ensure that you report to Trading Standards and ask that you can send in the pictures to them.

 

The plug socket on the front of the SureSignal still working is a 'red herring' as it is internally wired (you can see from your photos' and there is no fuse between anything plugged into it and the socket it is plugged into, so will still provide 230volts through it.

 

Keep us updated..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

OK an update I rang comsumer direct and reported it to them and also got some advice regarding the issue, I have reference number and asked them to inform trading standards. (mines nearly 3 years old)

 

I also rang vodafone I said what had happened, they said I will need to drop the broken one off at a store, it will then get sent away and a replacement sent out. not too happy as its like a 80 mile round trip!

 

As I mentioned I am in the fire service so I will inform them to see if they can log it someone too as its down right dangerous.

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11: Established
Hi Storm..

Don't take it to a shop with such a large round trip, just yet.

RAHIM: Others here are being sent replacements by post and paying to to cover postage of returning the failed unit.


If not heard anything by tomorrow PM put another posting here and I'll send you details of Vodafone's product quality manager to contact.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

Can you send me the details please or can a mod get in touch about replacement.

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Moderator

@Stormforce @lovell755 I've sent you a private message with details on how to get in touch.

 

Once you've got in touch, we'll ensure this gets sorted. 

 

 

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11: Established
See how you get on here first..

If you have spoken to Trading Standards then inform of this in any correspondence and if you haven't already, ensure that you do so.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I have a Vodafone Suresignal v3 here also. Same symptoms as a lot of other people it appears. There was a loud bang which tripped the electrics and then the SureSignal failing to power up again. There was a burnt electrical smell and now a rattle inside the Suresignal as I went to unplug it to try a different socket. Purchsed mine around 3 years ago now.

 

How do I get this resolved? 

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Moderator

@kai_ I've sent you a private message with details on how to get in touch.

 

 

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11: Established

Hi Kai

 

Vodafone seem to have already sent you a Private Message. Can you also ensure you report this to Trading Standards via Consumer Direct on 0345 4040506 to ensure it is logged.

 

Regardless of Vodafone's offer, this needs to be reported..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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11: Established

Please read the UPDATE on page 1 of this posting..

 

It appears Vodafone and Alcatel are still claiming that this product is safe and that failures are being caused by "domestic mains transients" which I find ridiculous.

 

The device I had which burnt itself out was connected via a total of three spike/ surge protected plug sockets and in the same strip as the SureSignal (which also has its own surge protection built in).

 

I have a routers, computer, VoIP DECT adaptors and networking equipment, non which has ever suffered mains 'transient' damage and it is impossible that other than a very close proximly lightning strike then it would not be possible for a spike to have got to it, expecially with 'four' levels of protection.

 

If you have been affected by one of these units burning out, continue to report them to Trading Standards via Consumer Direct on 0345 4040506 and open the device up to take pictures of the internal damage and post them here with details of how it failed.

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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3: Seeker
Mine was also connected by a surge protected extension mains lead so I find that difficult to believe. I also have never had any other equipment damaged by 'mains transients' and neither have my neighbours.
I received a replacement Sure Signal last week free of charge from Vodafone so I am happy with the customer service I have had dealing with that but I still think there is a serious fault with the units which needs to be addressed.
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