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Vodafone Sure Signal

Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

4: Newbie

Does WiFi calling allow SMS text messages to be sent and delivered?  Don’t use these much, but  texts between Android and Apple devices  still use the old SMS mechanism, so I had thought there is still a need for SS boxes to retain full phone functionality..

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2: Seeker

Another blown Suresignal v3.

Last night, loud bang and all electrics tripped. Traced to very hot blown V3 with smoke damage on outer casing.

Are Vodafone still admitting they have a problem and replacing these units?

 

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Moderator

 We're not experiencing any problems receiving emails @ayre78. As advised previously, if you've not received and automated response from us, we've not received your email Please clear your cache & cookies before resubmitting your query again. If you're still having a problem after trying this, please try another email address.

So we can take a look into the issue you’ve experienced with your Sure Signal boxes @bp2000 and @Spins, please get in touch by following the instructions in this private message.

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2: Seeker

Another unhappy customer here with tripped electrics and a non-functional SureSignal.

 

Can you please contact me to arrange a replacement?

 

Thanks

 

Tim.

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2: Seeker

Yet another one with a completely dead sure signal V3 - not a single light on it and it makes a horrible high pitched whining noise when it's plugged in. Smells like burning electronics too.

 

Online chat agent told me there was no such thing as a free replacement because it was out of warranty.

 

Please can someone from here get in touch with what I need to do to get this sorted & obtain a free replacement?


Thanks

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Moderator

I'm sorry your Sure Signals have become faulty @mbonwick and @TimeP. So we can take a look into this for you, please get in touch with us by following the instructions in this private message.

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2: Seeker

Me too, my Sure Signal has no lights and doesn't work.

Please send me the secret PM.

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2: Seeker

Chatted twice, on line. out of warrenty. Spoke on the Phone if I upgrade it is in warrenty other wise out of warrenty.

 

What is the Watchdog details?

 

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2: Seeker

Watchdog informed, why a company wants their name blackened before acting is beyond me.

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Administrator

@williegunn wrote:

Me too, my Sure Signal has no lights and doesn't work.

Please send me the secret PM.


So we're able to see what we're able to do with regards to your Sure Signal, please get in touch using the link in my private message 🙂

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4: Newbie

I am now at the end of my patience with Vodafone.  After finally sorting out the problem with my messages being received, I've had 3 replies now and they've just made a mockery of this whole process.  I was told to put a link to my message on this forum and include my username, which I did.  Despite me asking 3 times now, not one of the people that has been responding has read my initial complaint on here.  The first reply asked if I'd gone through troubleshooting steps to try and fix my unit (bearing in mind my initial complaint mentions the fact it's died from overheating) then the next day I get another reply just asking me to confirm a code before they can talk to me and now 24 hours later, the response is going on about it being inactive - it's inactive because it died from overheating a while ago (And I'm still thanking my lucky stars it didn't catch fire like some of them have), which should have been noted on my account following my awful experience with your call centre staff at the beginning of December!!!!!!! 

 

 Despite me asking 3 times now and in my message yesterday specifically asking for someone to confirm they have read my complaint on here, yet again, this has been ignored and I'm getting told about troubleshooting and it being inactive.  When my emails are only being replied to once a day, it's making getting this sorted a really long, drawn out process when it doesn't have to be.

 

I'm now going to trading standards, watchdog and your CEO directly, just so he knows the nightmare Vodafone customers are having because the staff aren't listening to his instructions about replacing these units and to make him aware that call centre staff are using these defective, dangerous units to try and tie customers into longer or new contracts by refusing to replace them unless they do.

 

My email reference number so you can see for yourselves that all staff so far have ignored my asking them to read my initial complaint on here (hence not progressing any part of my complaint any further at all) is  20222008

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Moderator
Moderator

Apologies for any frustration that's been caused @ayre78, we've replied to your latest email. 

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4: Newbie

Sure signal v3 blew today with loud bang, bright flash and tripped circuits. 

 

Vodafone currently refusing to replace the faulty unit as it's not in warranty.

 

Totally unacceptable service again from Vodafone when it's clearly a known issue.

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Moderator

@Pedsteruk I’m sorry to hear what’s happened with your Sure Signal. So we can help get this sorted, please follow the steps in the private message I’ve sent to you.

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4: Newbie

Thank you. Apology and replacement provided by the social team. Just a shame the normal Vodafone channels still deny any responsibility.

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2: Seeker

Just had a dead SS 3 and Vodafone initailly very unhelpful. Bought in April 2016 so less than 3 years old. After chat, call, visit to store and two further calls finally managed to get them to agree that if I bought a new SS they would then reimburse me via next bill disscount. Yet to see if this happens..

Always runs hot and find it bizarre that theye expect you to switch this on an off all the time - you need it on all the tim you're at home to receive calls!

 

Thanks for the really helpful post

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4: Newbie

No reason you should have to pay upfront IMO. Hope you get your credit, but I'm still waiting on one of mine they owe for Broadband, which still has not arrived in bill. 

 

Had to request a call recording review to prove it was promised to me.....

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Moderator
Moderator

Please continue to keep me updated @eatonsmith and let me know when you've been reimbursed. If you have any problems, just get back in touch and I'll be happy to take a closer look into this for.  

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2: Seeker

Hi

Took your advice and emailed the CEO. Got a call back the follwowing day and they have confirmed the credit is there and have been grovellingly apologetic - thanks for that as a tip!

Pity they didn't put their hands up from the start-off as now I'm still left with a bad taste in my mouth and will shift supplier when  I can.

 

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Moderator
Moderator

I'm glad to hear that everything's been resolved @eatonsmith and apologise once again for the experience you've had.

If you have any other questions, or need help in the future; you know where to get in touch. 

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