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Vodafone Sure Signal

Suresignal V3 - Overheated, Blew Up, Exploded, Hot, Burnt out & Dead with no Lights

2: Seeker

Hello Mark,

 

I have problem with my Sure Signal box. The box overheats and stops working. After cooling down it resumes working. After reading this thread I realised that my Sure Signal box might soon "explode". I have sent private message to arrange a replacement. Thank  you very much for your help and assistance.

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3: Seeker

@Gemma wrote:

@mjt222 – I’m sorry to hear what’s happened to both of your Sure Signal devices. Please send us your details by following the instructions in this private message.


Hi @Gemma, is there any progress on this please?  I completed the form on 22nd March, and had a response yesterday (25th March) asking me for the serial number, which I duly provided within an hour.  I have heard nothing since.

Would it be quicker for me to go to a Vodafone shop?

 

Regards,

Mike

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4: Newbie

Hi I did respond to your private message ... and completed the forms.

Not heard anything since ?  should I have heard by now ?

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Moderator

@mjt222 & @sargan - We appreciate your patience regarding this, we'll be in touch as soon as we can to discuss this further.

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2: Seeker

Hi, just found this thread, after our Sure Signal v3 died yesterday and we went to the shop as advised and had to buy a new one for £69 as it was out of warranty! No mention of this issue. The dead unit was bought in February 2016 so is probably one of the faulty ones. Serial number 42152956100. Please can you advise what steps I need to take to have this looked at and the £69 refunded to my account?

(I also have another live thread on this forum awaiting an answer because the replacement v3 unit is showing error messages. Very frustrated!!)

 

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Moderator

@timbo_bobcat - I’ve replied to your other thread here.

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2: Seeker

Hi,

I've just come accross this thread as I've got 2 dead V3 Suresignals with no lights on at all. Can someone point me in the right direction to get this sorted please.

Many thanks

Martyn 

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Moderator

@MartynJM So I can take a look into this for you, please follow the details I've sent to you in the private message you'll receive shortly.

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2: Seeker

Hi,

 

Same problem here. Suresignal made a loud bang, sparks flew out of the casing and it tripped the mains circuit breaker (and the Suresignal was attached to a surge-protected power supply).

Logged into my Vodafone account and started a chat window - the Vodafone operative informed me I would need to buy a new one as it was out of warranty. He apologised for not being able help.

I would like to pursue a free replacement since the unit is clearly faulty - can anyone help?

 

 

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2: Seeker

Hi Vodafone team,

 

I followed the instructions sent to me last month by Colleen but I haven't received any other directions or follow up actions.  I have been without cell coverage at my house for a few weeks now, please could I ask for assistance with this issue as soon as possible?

 

Many thanks,

 

Paul

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Moderator

That's strange @pdgraham, we normally answer all our emails within a couple of days. So I can chase this and get your new Sure Signal dispatched as soon as possible, please confirm the case reference (looks like [#21234567]) on the auto response you received from us.

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4: Newbie

Have just updated off-line response EFT195 [#20619748]

As asked took to dvices to store to Register - seemed odd as they have been in use for 3 years.

Still both dead - no lights.

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2: Seeker

 


@Mark wrote:

That's strange @pdgraham, we normally answer all our emails within a couple of days. So I can chase this and get your new Sure Signal dispatched as soon as possible, please confirm the case reference (looks like [#21234567]) on the auto response you received from us.



Hi @Mark, thanks very much for coming back to me.  I don't think I've had an auto-response with a case number.

 

I tried following the link a couple of times using the code that Colleen sent me and I get to the acknowledgement page with the "Thank you for your email, we'll be in touch" message but I haven't received a confirmation email.

 

Thanks, Paul

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Moderator

Thanks @sargan, I can see we've received your latest email and will be in touch as soon as possible.

@pdgraham I'm sorry to see that you've not received an automated email with your reference number from us. I've been unable to locate any emails from the email address registered on your Community profile. Please try the following when submitting your details to us:

- Clear your cache and cookies on the device you're using.
- Try a different device or send your email using a different web browser.
- Try an alternative email address.
- Manually type your email address into the box when prompted, rather than copy and paste and also include the routing code.
- Ensure your message is under 2500 characters.

After doing these steps you should then receive a reference number to your email address and our team will have received your details.

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