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Vodafone Sure Signal

Suresignal bought and owned by me since new, now deactivated by Vodafone.

Moderator

Apologies for the delay in reaching your post @wellfan.

I can see we've since responded to your latest email yesterday - should you need any further assistance, please respond to our email and we'll be happy to help.

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4: Newbie

Still having issues. Have had loads of positive help via email, but the issue seems to be beyond the wit of anyone employed by Vodafone. Real pity, the issue is quite clearly linked to porting my numbers from Talkmobile back to Vodafone. Normal porting is normal porting, but as Talkmobile have just transferred me over to Vodafone, there is a technical problem!!!!

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Moderator

@wellfan I'm sorry to hear you're still having problems with this. 

If your issue needs to be escalated to our Technical Specialists, we'll be happy to do this. 

Please reply back to the last email we sent you and we'll pick this up again 😊

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4: Newbie

I replied two days ago, and heard nothing since. There is definitely an issue with Vodafone and the Suresignal box. It boosts all numbers except the two we ported from Talkmobile, the same problem we always had, even with the new V3 box we have had for a few days.

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4: Newbie

Very disapointed that I still have not received a reply. I now have a brand new V3 Suresignal box that is as much use as a chocolate fire guard!

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Moderator

@wellfan Sorry for the delay in getting back to you.

I'm unable to find an email from 2 November from you. The last email we have was a callback arrangement - did you speak with our team at the requested time? 

If you want to send us your email from 2 November again, please follow the link we sent you originally via private message and we'll get back to you. 

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4: Newbie

I have just resent the email that I first sent on 2nd. It shows as sent, so who knows where it went!

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4: Newbie

The issue is clearly related to porting both of our numbers from Talkmobile to Vodafone, and having both numbers linked to one Vodafone account. I can only add one of our account numbers, but any number of other numbers. I have now tried three differnet Suresignal boxes, and all are the same. Surely someone at Vodafone has the wit to resolve this.

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4: Newbie

Another pointless email communication advising me to do a reset. ##~##. I have reset the thing so many times the reset button is in danger of disintegrating. I wish someone with some sense would contact me!!

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Moderator

@wellfan We've received your most recent email, a member of the team will be in touch as soon as they can to help you further.

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4: Newbie

I am now living in a 'Groundhog Day' land where every day I go throught he same monotonous routine with Vodafone Suresignal team, and nothing changes. I give up, Vodafone you have defeated me, so I shall admit defeat and leave this land of insanity asap.

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Moderator

I'm sorry to see this is ongoing @wellfan, however we would like to get this resolved for you.

Please reply back to our team with an update and we can chase this up for you with the specialist team.

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