Hello
Would really appreciate some help on this. My Suresignal is not working - and I'm pretty sure that it is since I upgraded to Infinity broadband. Any advice welcomed.
Here is the information requested:
The issue I’m experiencing: None of the registered mobile phones connect – I’m only getting one or two bars when just a couple of feet from the Suresignal. The Suresignal is quite warm - not sure if this is normal.
The light sequence I’m seeing: First light is solid red, the second and third are solid white. Fourth light never seems to light.
Speed test results: Ping 16ms, Download 45.21 Mb/s, Upload 9.41 Mb/s
External IP address: 109.146.239.230
SureSignal serial number: 42170397246
Traceroute Results:
Tracing route to 212.183.133.177 over a maximum of 3
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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