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Solution

Suresignal v3

Forestman21
2: Seeker
2: Seeker

My sure signal is not working for calls in or out - the red power light is on plus the internet and WiFi light but apart from the phone light coming on for the first 3 or so hours once set up it no longer works . It’s a version 3 and I’ve only had it a few days

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Forestman21

 

Is it a brand new SS or a pre owned one ?

This may help > Vodafone-Sure-Signal-troubleshooting.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Hi band of brothers - it’s a brand new one 

Gemma
Community Manager
Community Manager

@Forestman21 - So that we can take a closer look into this, please post back your answers to the below template:

What light sequence you're now seeing: 

Your speed test results from here.
Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.
VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter