Suresignal with FTTP

[JimWeir]

Can anyone help please?

Been connected to FTTP fibre which is amazing but my Suresignal V3 no longer works, tried reseting etc and contacting Vodafone Support who say it is an issue with my ISP, my ISP say vodafone need to whitelist the IP address!

Serial Number 42201300151 

IP address (Public) 45.13.153.147

Speed 44Mpbs down, 41Mbps upload Ping 11ms

Trace Route

trace 212.183.133.177
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST STD-DEV STATUS                                              
 1 45.13.153.1                        0%    7   1.9ms     2.5     1.7     3.6     0.7                                                    
 2 45.13.152.33                       0%    7   9.9ms     9.9     9.7    10.1     0.1                                                    
 3 31.210.232.73                      0%    7  10.1ms    10.3    10.1    10.4     0.1                                                    
 4 213.130.48.205                     0%    7  12.6ms    13.4     9.7    30.7     7.1                                                    
 5 129.250.3.212                      0%    7   9.7ms      12     9.7    18.6     2.9 <MPLS:L=485,E=0>                                    
 6 129.250.4.22                       0%    7   8.6ms     9.6     8.4    10.9     0.9                                                    
 7 129.250.66.46                      0%    7   9.8ms    10.5     9.6    12.5       1                                                    
 8 195.2.24.162                       0%    7    10ms     9.7     8.3    10.8     0.7                                                    
 9                                  100%    7 timeout                                                                                    
10                                  100%    6 timeout                                                                                    
11                                  100%    6 timeout                                                                                    
12                                  100%    6 timeout                                                                                    
13                                  100%    6 timeout     

All the required ports are open / forwarded in the firewall, but the Suresignal doesnt send any traffic out and isnt connecting its VPN. Connecting the Suresignal to a DSL service works at another location.

[Tash]

Thanks for sending those details over to us @JimWeir - as your IP address isn't currently whitelisted, I've requested your range to be added. Once I hear back from the dedicated team, I'll update you on the thread here.

[Tash]

Hi @JimWeir - the team have confirmed your IP address has now been added to our whitelist. Is your Sure Signal working OK now?

[JimWeir]

Yes the IP address was whitelisted by our ISP contacting your Network Support people and the Suresignal is working

Thanks